Experience

Cañada College

• United States
• Education Administration Programs
• 200 - 300 Employee

• Engagement Specialist and Data Consultant

  • Jan 2022 - Present

  - Lead employer engagement efforts; developed and maintained relationships with new and existing employer partners - Created and utilized marketing materials to advertise career education programs at Cañada College’s Menlo Park site - Managed Cañada College Menlo Park LinkedIn and Instagram social media accounts; used to market career education programs and communicate with students, faculty and employers regarding programs - Coordinated meetings and webinars with regional directors and employers that lead to providing the local community with better access to job opportunities - Assisted students with job attainment/apprenticeships/internships upon completion of career education programs - Developed and administered surveys to students; data collected was used for reporting Menlo Park demographic information, successes and areas of opportunities for the college and programs - Created new program proposals for Cañada College at both the main and satellite campuses in an effort to boost enrollment post-Covid - Assisted directors with budget reporting tasks such as monitoring expenditures against college’s performance and preparing annual budgets Show less



World Financial Group (WFG)

• United States
• Financial Services
• 700 & Above Employee

• Licensed Financial Consultant

  • Apr 2020 - Dec 2021

  - Interview clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, or other information needed to develop a financial plan. - Recommend to clients strategies in cash management, insurance coverage, investment planning, or other areas to help them achieve their financial goals. - Recruit and maintain client bases. - Devise debt liquidation plans that include payoff priorities and timelines. - Conduct seminars or workshops on financial planning topics, such as retirement planning, estate planning, or the evaluation of severance packages. Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• • Oct 2018 - Aug 2020

  - Managed staff with operational oversight, business development and process improvement strategies.- Enhanced branch production rates by handling staff conflicts, evaluations, termination processes, coaching employees on company protocol and payroll operations- Boosted branch sales by developing and deepening customer loyalty through incentive programs- Resolved escalated customer issues in a timely manner- Received superior customer service satisfaction scores for 7 consecutive quarters- Maintained confidentiality of financial records and client information to prevent mishandling of data and potential breaches- Attaining and preserving sales goals put in place by Regional Directors.- Boosted sales by conferring with customers to evaluate rental requirements and recommend best-fit company offerings- Met company deadlines by proactively managing individual and team tasks and implementing sales processes- Tracked and analyzed monthly reports such as budget, operation activity, department metrics; consolidated and analyzed for trends and variances- Directed and mentored team to establish workflows- Coordinated and participated in various team projects with Area Managers and Regional Directors Show less

• • Apr 2016 - Oct 2018

  - Recruited, interviewed and hired employees that added value to the team- Trained new hires and other team members in successful strategies to meet operational plans and sales goals- Monitored the overall performance of direct reports; orchestrated monthly, quarterly, and yearly reviews to keep team members focused and promotable- Oversaw multiple satellite locations while simultaneously managing a fleet of 450+ vehicles at one of the largest branches in the Bay Area- Reconciled fleet nightly to make sure all vehicles were accounted for; filed claims on damaged or stolen vehicles- Compiled sales reports to help senior leaders effectively plan business direction and operational strategies- Exceeded sales goals and accomplished quarterly business objectives by maintaining strong relationships with multiple business accounts and continuously offering high quality customer service- Planned and coordinated weekly meetings- Coordinated and oversaw the function and activities of support staff to ensure tasks were completed on schedule Show less

• • Jul 2015 - Apr 2016

  Perform miscellaneous job duties as assigned. Assist customers with all rental inquiries and customer service issues. Responsible for reaching and maintaining sales goals put in place by Branch Manager. Explain in detail rental contracts and protection products. Consistently was among the top salespeople in the North Bay Region. Perform inside and outside sales calls to multiple businesses.



AlliedBarton Security Services

• Security and Investigations
• 700 & Above Employee

• Security Officer

  • Jun 2014 - Aug 2014

  - Greeted guests and employees in a cheerful and welcoming manner. - Monitored employee/clients through check-in system. - Maintained accountability for keys in line with standard operating procedures for each multiple sites. - Maintained switch board phones, access control, badge system and fire systems. - Drafted and edited daily roll-up. - Handled security issues or emergency situations appropriately. - Patrolled multiple site facilities on foot. - Maintained effective relationships with both client employees and guests. - Reported safety concerns, security breaches and unusual circumstances both verbally and in writing. - Participated in industry specific security/safety training programs to offer clients the best trained officers at their sites. Show less



Subway

• Restaurants
• 700 & Above Employee

• Shift Lead

  • Mar 2011 - Jun 2013

  - Managed all food and beverage sales for all banquets, business meetings, weddings, and tournaments. - Performed nightly sanitation inspection at closing. - Placed food orders for the following day - Reconciled sales slips and cash daily. - Exhibited a cheerful and helpful manner while greeting guests and preparing their orders. - Demonstrated a complete understanding of menu items and explains them to guests accurately. - Performed light paperwork duties as assigned. - Performed Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift. - Used Point of Sale system/cash register to record the order and compute the amount of the bill. Collected payment from guests and made change. Show less