Server & Backup Engineer

• Oct 2019 - Present

Systems Engineer

• Aug 2014 - May 2019

•Monitoring of all Back-office servers using ESM monitoring Tools i.e. MOM, SCOM, •Providing 2nd line technical support of queries professionally and efficiently, •Remote support to various clients sites•receiving of system automated calls via Remedy, Service Now, Zabbix and dealing with them according to work Instructions•Escalation of high impact incidences to competencies and site support•Monitoring server, site and cluster using various applications and tools •Responsible for monitoring exchange server, active directory and failover clustering •Using Hyper V and failover cluster manager to access Virtual environment to trouble shoot •Bring clusters and virtual machines back online •Ensuring that all servers are online and operational •Using HP System Management and Dell IDRAC to ILO to servers•Restarting and troubleshooting of Services and application •Using SCOM application to attend and solve server issues•Monitoring and management of call SLA Show less

Customer Engineer

• Feb 2014 - Aug 2014

• Support users(Remote Support)• Ensure Continuous Business Improvement • Install Software • Test Software • Successfully diagnose underlying causes and help users to recover or continue operation • An Effective interface between users and service providers is provided for all requests • Constantly prioritize resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily