Experience

IQVIA Canada

• Canada
• Information Services
• 100 - 200 Employee

• Senior Manager

  • 2015 - Present

  Montreal, QC , Canada



Cegedim

• Technical Director

  • 2013 - 2015

  Montreal Downtown, QC , Canada Integrated the Cegedim Montreal local team to work on the Cegedim CRM applications Analyze and work on the implementation of Cegedim Clients in Montreal and Toronto areas (configurations, Data loading). Creates specific Reports and queries to monitor data interfaces, support clients requests, questions and new needs. Created specific ETL interfaces using the in-house ETL application from the CRM suite. Works on Data migration projects to move client from one tenant to another, Support CRM… Show more Integrated the Cegedim Montreal local team to work on the Cegedim CRM applications Analyze and work on the implementation of Cegedim Clients in Montreal and Toronto areas (configurations, Data loading). Creates specific Reports and queries to monitor data interfaces, support clients requests, questions and new needs. Created specific ETL interfaces using the in-house ETL application from the CRM suite. Works on Data migration projects to move client from one tenant to another, Support CRM Cube and Onekey Data integration within the CRM application Show less



IMS Health Relationship Management

• Information Technology & Services
• 700 & Above Employee

• Technical Project Manager

  • 2008 - 2013

  Kirkland, QC , Canada Managed the Data Services team to support CRM Siebel applications and processes or data around it. Worked on the Data migration to that new CRM application, adapted/created new procedures, provided data reports, interacted with the Level 2 support of Siebel implementation team and liased with Pfizer BT teams, developed specific interfaces and ETL jobs, analyzed/developed and executed Data Migrations for companies acquired by Pfizer to integrate the CRM application, Administered and Managed the… Show more Managed the Data Services team to support CRM Siebel applications and processes or data around it. Worked on the Data migration to that new CRM application, adapted/created new procedures, provided data reports, interacted with the Level 2 support of Siebel implementation team and liased with Pfizer BT teams, developed specific interfaces and ETL jobs, analyzed/developed and executed Data Migrations for companies acquired by Pfizer to integrate the CRM application, Administered and Managed the In-House Customer Master Database Show less



IMS Health Relationship Management

• Information Technology & Services
• 700 & Above Employee

• Techincal Project Leader

  • 2001 - 2007

  Kirkland, QC, Canada Move to Dendrite Canada, at Pfizer Canada location, to develop a Local Team of 3 to 5 developers to support the Dendrite CRM application entirely dedicated to Pfizer Canada's business. Worked on implementation of client support procedures, developed data interface, customized reports, queries, monitoring the Front-end and Back-end applications. Analyzed/Developed/Integrated Client needs from different business Units or teams (BT, help desk, BI , product teams,etc) using Oracle, Unix… Show more Move to Dendrite Canada, at Pfizer Canada location, to develop a Local Team of 3 to 5 developers to support the Dendrite CRM application entirely dedicated to Pfizer Canada's business. Worked on implementation of client support procedures, developed data interface, customized reports, queries, monitoring the Front-end and Back-end applications. Analyzed/Developed/Integrated Client needs from different business Units or teams (BT, help desk, BI , product teams,etc) using Oracle, Unix, Perl, Java, and the CRM tools

• Senior Programmer

  • 1999 - 2001

  Bedminster, NJ, USA Integrate Client Development Team to develop the customized CRM application for Pfizer and specifically Pfizer Canada Front-End Development as well as Back-end Development of Data Interfaces (Customers, Addresses, Affiliations, ...)

• Programmer

  • 1997 - 1999

  Bedminster, NJ, USA After the acquisition of SRCI by Dendrite, moved to the United State to continue the development and support of the CRM application to clients in the US market. Development in C/C++ , Database Design, Client Level 2 Support



SRCI

• Analyst Programmeur

  • 1995 - 1997

  Paris Area, France Develop client-server application in C/C++ for Consumer Goods (OTC) clients