Experience

Premiere Response

• United States
• Consumer Services
• 100 - 200 Employee

• Data Analyst

  • May 2019 - Present

  I independently analyzed over 500 files daily. I use Excel, and CRS to separate, clean, and highlight important data.

• Customer Service Representative

  • Aug 2016 - May 2019

  I trained incoming representatives. I monitored and handled incoming call and email volumes. I expressed empathy when dealing with dissatisfied consumers. I used problem solving skills to handle consumer complaints.



Felician University

• United States
• Higher Education
• 300 - 400 Employee

• Undergraduate Research Assistant

  • Aug 2018 - May 2019

  I used ProQuest to help discover articles relating to issues concerning Sexual Harassment and Misconduct for a Professors Textbook. I monitored contracts to ensure all participants involved signed. I made sure to accomplish task quickly to ensure have it done before deadline. I used ProQuest to help discover articles relating to issues concerning Sexual Harassment and Misconduct for a Professors Textbook. I monitored contracts to ensure all participants involved signed. I made sure to accomplish task quickly to ensure have it done before deadline.



Felician University

• United States
• Higher Education
• 300 - 400 Employee

• Law Office Assistant

  • Jan 2018 - Apr 2018

  I was hired for an internship at the Law Office Of Rafael Gomez. I assisted the office manager with contacting clients, updating paperwork, and organizing files. I was hired for an internship at the Law Office Of Rafael Gomez. I assisted the office manager with contacting clients, updating paperwork, and organizing files.