IT Support Technician

• Jul 2019 - Present

•First level of technical support for software •Application support •Software consulting via telephone, e-mail, chat, remote connection. •Incident management, follow-up and closure •VPN configuration •Coordination with the network team for the installation of switches, routers, firewalls. •Installation and configuration of Avaya OneX and CMS •Reset of passwords in active directory •First level of technical support for software •Application support •Software consulting via telephone, e-mail, chat, remote connection. •Incident management, follow-up and closure •VPN configuration •Coordination with the network team for the installation of switches, routers, firewalls. •Installation and configuration of Avaya OneX and CMS •Reset of passwords in active directory

IT Manager

• Apr 2022 - Aug 2022

Instructor

• May 2018 - May 2019

In this company I gave classroom courses focused on the IT area, the courses I gave were: • Xamarin • Introduction to programming • Introduction to linux • Automated testing with Selenium In this company I gave classroom courses focused on the IT area, the courses I gave were: • Xamarin • Introduction to programming • Introduction to linux • Automated testing with Selenium

IT Support Specialist

• Mar 2015 - Aug 2018

In this company we gave remote or on-site technical support according to the needs of the company that was paying a maintenance policy for a period of time, our work included maintenance of servers, networks and computer maintenance. In this company we gave remote or on-site technical support according to the needs of the company that was paying a maintenance policy for a period of time, our work included maintenance of servers, networks and computer maintenance.

Emprendedor

• Aug 2014 - Mar 2018

Tecnosistemas was a project in which we focused on IT consulting, providing maintenance and technical support to various companies, as well as in the installation of structured cabling, wireless networks, CCTV and server installation, as well as in the development of web and mobile applications. as well as the creation of graphic design, web design, creation of logos and corporate identity manuals. Tecnosistemas was a project in which we focused on IT consulting, providing maintenance and technical support to various companies, as well as in the installation of structured cabling, wireless networks, CCTV and server installation, as well as in the development of web and mobile applications. as well as the creation of graphic design, web design, creation of logos and corporate identity manuals.