Experience

Hozah

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Development Representative

  • Apr 2023 - Present



Flutterwave

• United States
• Financial Services
• 700 & Above Employee

• Technical Account Manager

  • Jun 2021 - May 2023

  Managed and supported technical API integration, customer support, and program management. Recommended changes, improvements, or enhancements in products to the product development team based on customer feedback to ensure delivery of payment experiences to merchants. Supported development, execution, and improvement of the customer success lifecycle management process. Assessed technical issues and works with resources/personnel toward resolution within SLA. Created value for customers by defining relationship requirements and high-value business outcomes. Partnered with the sales team to explore growth opportunities and expand customer relationships. Developed and executed solutions to customer needs and drivers through hands-on engagement. Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals. Participated in product innovation by identifying and representing customer needs and presenting new product capabilities. Show less



Asset & Resource Management Holding Company (ARM HoldCo).

• Financial Services
• 400 - 500 Employee

• Data Management Associate

  • Aug 2018 - May 2021

  Provided operational support to Business Support and Customer Service teams. Ensured all incoming client data and KYC documents met regulatory standards. Provided support for data integrity initiatives and overall organizational data governance. Planned and implemented in-depth studies on data quality management, data-driven business decision-making, and data trends. Managed master data, including creation, updates, and retrieval. Assisted with database upgrades, system enhancements, and migrations by performing user acceptance testing (UAT). Collected, reviewed, and analyzed data from diverse departments for reporting needs. Managed quality assurance programs on data evaluations, data cleanup and imported data. Performed various administrative functions, including filing paperwork and recordkeeping. Collaborated with IT business analyst to improve processes and provide exceptional internal/external customer service. Show less



9mobile

• Telecommunications
• 700 & Above Employee

• Customer Care Executive

  • Mar 2016 - Jul 2018

  Improved customer experience, engaged customers, and facilitated growth. Took ownership of customers' complaints and followed problems through to resolution within contracted SLA. Sold additional services by recognizing opportunities to up-sell accounts; explained new features of products and services. Kept accurate records and documented customer service actions and discussions in the CRM tool. Mentored customer service agents and nurtured an environment where they can excel through encouragement and empowerment. Kept ahead of industry development and applied best practices to areas of improvement. Controlled resources and utilized assets to achieve qualitative and quantitative targets. Show less