Emma Murphy

Customer Success Manager at Cylynt
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Ballybane, County Galway, Ireland, IE
Languages
  • French Elementary proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Tom Moss

Emma has an excellent approach to her work. This, added to her skills and experience, allows her to deliver quality work, on time, resulting in a satisfied customer.

Ivor Lehane

Emma was one of the Bank Of Ireland's main retail software deployment specialists on the HP account. She was very adept in her role and consistently maintained a high success rate for software deployments in a very tight and demanding schedule. She was a pleasure to work with and i would very happily recommend her.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • MCPS: Microsoft Certified Professional
    Microsoft
    Jul, 2015
    - Nov, 2024
  • Inbound Certification
    HubSpot
    Feb, 2016
    - Nov, 2024
  • MCTS: Administering and Deploying System Center 2012 Configuration Manager
    Microsoft

Experience

  • Cylynt
    • Ireland
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • Jun 2023 - Present

  • Oracle
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Cloud Customer Success Manager
      • Jan 2017 - Jun 2023

      Support Customer advocate for Top and Key customers within Oracle Hospitality Support. - Plan, co-ordinate and direct activities for my customers within the areas of Support, Incident and Problem Management Support Customer advocate for Top and Key customers within Oracle Hospitality Support. - Plan, co-ordinate and direct activities for my customers within the areas of Support, Incident and Problem Management

  • BrightWork
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • BrightWork Solutions Specialist
      • Oct 2015 - Nov 2016

      As a Solutions Specialist it is my role to work with our Customers to gain an understanding of their needs and requirements in evaluating a Project and Portfolio Management solution. To work with them on those requirements and help them to choose the right solution for Project and Portfolio Management As a Solutions Specialist it is my role to work with our Customers to gain an understanding of their needs and requirements in evaluating a Project and Portfolio Management solution. To work with them on those requirements and help them to choose the right solution for Project and Portfolio Management

  • PFH Technology Group
    • Ireland
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Microsoft Technology Consultant
      • May 2015 - Oct 2015

      Role focused on - Pre-sales - Design and implementation - Support Role focused on - Pre-sales - Design and implementation - Support

  • Microsoft
    • Premier Field Engineer
      • Sep 2013 - May 2015

      Premier support for SCCM and Microsoft Operations Premier support for SCCM and Microsoft Operations

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • SCCM Architect and Implementation
      • Oct 2010 - Aug 2013

      To date my role within HP Galway has included: SMS Administrator \ Application packaging \ Application Virutalisation Designed and implemented Configuration Manager to customer specific requirements, collaborating with multiple teams across all LOBs to complete. To date my role within HP Galway has included: SMS Administrator \ Application packaging \ Application Virutalisation Designed and implemented Configuration Manager to customer specific requirements, collaborating with multiple teams across all LOBs to complete.

  • BOI HP
    • SMS\Radia Software Release Group
      • Apr 2005 - Apr 2011

      Distribution and management of the software used by the BOI users in the branch network. Tools used were SMS 2.0 and HPCAE (Radia). Worked with the Release Management group to apply these software changes on a scheduled basis. Provided support of these changes to ensure users did not experience long periods of down-time. Created scripts to assist in the distribution and verfication of releases. Assisted in managing the release documentation used by the team. Distribution and management of the software used by the BOI users in the branch network. Tools used were SMS 2.0 and HPCAE (Radia). Worked with the Release Management group to apply these software changes on a scheduled basis. Provided support of these changes to ensure users did not experience long periods of down-time. Created scripts to assist in the distribution and verfication of releases. Assisted in managing the release documentation used by the team.

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • SWM SMS
      • Sep 2002 - Apr 2005

Education

  • National University of Ireland, Galway
    Dip. Psychology with counselling, Psychology
    2016 - 2018
  • Galway-Mayo Institute of Technology
    Bachelor of Science (BSc), Information Technology
    1999 - 2004
  • Institute of Massage and sports therapy
    FETAC Level 3 Cert in Sports Massage, Sports Massage
    2012 - 2013
  • Calasanctus College, Oranmore
    Leaving Certificate
    1994 - 1999

Community

You need to have a working account to view this content. Click here to join now