Experience

Viewpost

• United States
• Financial Services
• 1 - 100 Employee

• Payment Support Manager

  • aug. 2022 - - Prezent

• Payment Support Team Lead

  • oct. 2020 - aug. 2022

• Payment Operations Analyst

  • oct. 2018 - oct. 2020

  Monitor virtual credit card payments via internal dashboards to ensure they are processed successfully. Analyze and resolve escalated payment issues that require important complex decision making. Influence and collaborate with other internal departments to implement internal structure for payment escalations issues. Implemented policies and procedures to help our payment operations team maximize efficiency and revenue. Document all complex payments issues accordingly and communicate successfully with our internal team member, enterprise clients, and banking partners.

• Senior Banking Relations Associate

  • apr. 2018 - oct. 2019

  Managed our Bank of America relationship by successfully training, educating, and assisting both our internal teams as well as Bank of America bankers on the Viewpost.com capabilities and how to properly use Salesforce CRM for prospecting and qualification of business referrals. Provided all the necessary knowledge to help our internal team successfully analyze referrals and exercise best practices. Conduct daily referral audits of over 1000 leads per month and reconciliation to ensure statuses are appropriate dispositioned.

• Account Executive

  • mar. 2017 - apr. 2018

  Evaluated client business needs and outlined the benefits of utilizing our platform to help remove inefficiencies faced by businesses during the exchange of invoices and payments. Maintained updated knowledge of platform features and educated client’s on how to create invoices, make payments, and invite trading partners to our platform. Ensured successful implementation of Viewpost network and provided continuous support and maintain high customer satisfaction. Collaborated with internal department to influence continuous improvement of Viewpost platform features.

• Customer Onboarding Specialist

  • iul. 2016 - mar. 2017



Air Canada

• Canada
• Airlines and Aviation
• 700 & Above Employee

• Customer Sales Representative

  • iul. 2014 - iul. 2016

  Air Canada is the flag carrier and largest airline of Canada by fleet size and passengers carried. It is the first Canadian airline to offer Wi-Fi access on selected North American flights and across all its 101 narrow-body aircraft. Air Canada is the flag carrier and largest airline of Canada by fleet size and passengers carried. It is the first Canadian airline to offer Wi-Fi access on selected North American flights and across all its 101 narrow-body aircraft.