Experience

Tackle.io

• United States
• Software Development
• 100 - 200 Employee

• Product Manager

  • Mar 2020 - Present

  Manage cross-functional teams, cross-department stakeholder communication, and oversee product development from discovery to GA. Lead the development of critical onboarding tools allowing our customer success team to scale from managing 110 customers to over 800 customers in 2 years. Create engaging and fun training material for internal teams to feel confident about new product releases. Expand product functionality in a strategic effort to diversify our offerings, allowing us to… Show more Manage cross-functional teams, cross-department stakeholder communication, and oversee product development from discovery to GA. Lead the development of critical onboarding tools allowing our customer success team to scale from managing 110 customers to over 800 customers in 2 years. Create engaging and fun training material for internal teams to feel confident about new product releases. Expand product functionality in a strategic effort to diversify our offerings, allowing us to capture over $700k in additional revenue in our current pipeline, with the potential to skyrocket to over $5 million in the two year. Engaging in user research, discovery, and tracking metrics to guide product priorities.

• Customer Success Manager

  • Feb 2019 - Mar 2020

  Architected the customer success department, created internal and external documentation, and built support channels. Collaborated with strategic customers to build out implementation plans and supported them in clearly defining actionable goals. Expert in listing SaaS and machine image products and selling via the leading cloud marketplaces. Trained new customer journey managers with a compassionate, hands-on approach. Data management and clean-up within DynamoDB. Building AWS… Show more Architected the customer success department, created internal and external documentation, and built support channels. Collaborated with strategic customers to build out implementation plans and supported them in clearly defining actionable goals. Expert in listing SaaS and machine image products and selling via the leading cloud marketplaces. Trained new customer journey managers with a compassionate, hands-on approach. Data management and clean-up within DynamoDB. Building AWS CloudFormation templates to automate account provisioning.

• Software Engineer

  • Nov 2018 - Feb 2019

  Research and development of Tackle’s software products and associated technology solutions. Participation in the gathering, analysis, and composition of software requirements. Design and implementation of component software features and test plans. Fully document, test, and demonstrate solutions internally and to customers when required. Collaboration with other engineers on the team in order to produce the best overall product for our customers. Participation in customer success… Show more Research and development of Tackle’s software products and associated technology solutions. Participation in the gathering, analysis, and composition of software requirements. Design and implementation of component software features and test plans. Fully document, test, and demonstrate solutions internally and to customers when required. Collaboration with other engineers on the team in order to produce the best overall product for our customers. Participation in customer success activities as required in partnership with our VP of Customer Success.



Ashley Rowe

• Freelance Email Campaign Coder

  • Oct 2018 - Dec 2019

  Turn email designs into custom coded Mailchimp campaigns and reusable templates. Maintain open communication with clients. Turn email designs into custom coded Mailchimp campaigns and reusable templates. Maintain open communication with clients.



US Army

• Military Police Officer

  • 2010 - Mar 2019

  Maintain responsibility of all equipment, civilians and soldiers under my command. Build and lead training scenarios. Be capable of following others commands. Be prompt, and sustain proper communication with leadership. Stay up to date on all of my training. Above all else maintain my integrity in every situation. Maintain responsibility of all equipment, civilians and soldiers under my command. Build and lead training scenarios. Be capable of following others commands. Be prompt, and sustain proper communication with leadership. Stay up to date on all of my training. Above all else maintain my integrity in every situation.



BloomTech

• United States
• E-learning
• 200 - 300 Employee

• Project Manager

  • Aug 2018 - Sep 2018



Cornerstone Architects, LLP

• United States
• Architecture and Planning
• 1 - 100 Employee

• Freelance Web Developer

  • Jun 2018 - Aug 2018

  Designed both front & back end features for admin-facing site. Removed requested bugs as well as those found during feature implementation. Deployed test server instance for non-destructive workflow. Learned PHP for this project and still completed tasks before submission deadline. Designed both front & back end features for admin-facing site. Removed requested bugs as well as those found during feature implementation. Deployed test server instance for non-destructive workflow. Learned PHP for this project and still completed tasks before submission deadline.



BloomTech

• United States
• E-learning
• 200 - 300 Employee

• Fulltime Student

  • Sep 2017 - May 2018

  Six month immersive CS & Full-Stack Web Development. Weekly development cycles coded in multiple languages. UI, UX, Databases, Testing, Architecture, OS Calls, Scheduling, Auth, Data Structures, Algorithms, Graphs, Security, Deployment, & Agile Workflow. Six month immersive CS & Full-Stack Web Development. Weekly development cycles coded in multiple languages. UI, UX, Databases, Testing, Architecture, OS Calls, Scheduling, Auth, Data Structures, Algorithms, Graphs, Security, Deployment, & Agile Workflow.



Texas State University

• United States
• Higher Education
• 700 & Above Employee

• Physics Lab Instructor / Learning Assistant

  • Aug 2016 - Dec 2016

  Managed a classroom of fifteen students with a 93% pass rate. Designed individual lesson plans and graded assignments. Tutored students outside of classroom hours to ensure their success grasping the new material. Managed a classroom of fifteen students with a 93% pass rate. Designed individual lesson plans and graded assignments. Tutored students outside of classroom hours to ensure their success grasping the new material.



Austin Psychological Testing

• Austin, Texas

• Marketing Associate

  • Jun 2015 - Jun 2015

  Meet with School Directors and Doctors in the Austin area and build a relationship for a referral basis. Meet with School Directors and Doctors in the Austin area and build a relationship for a referral basis.



Style AI

• United Kingdom
• IT System Custom Software Development
• 700 & Above Employee

• Sales Associate

  • Aug 2008 - Sep 2014

  Go above and beyond to maintain customer satisfaction. Always maintain a friendly and open personality to help improve customer experience. Being knowledgable of the location of all merchandise within the store for speedy merchandise recover, stocking new merchandise, and for customer inquiries. Know damage procedures for damaged merchandise. Maintain a clean and organized work area. Handle incoming and outgoing calls with a friendly and professional attitude. Self… Show more Go above and beyond to maintain customer satisfaction. Always maintain a friendly and open personality to help improve customer experience. Being knowledgable of the location of all merchandise within the store for speedy merchandise recover, stocking new merchandise, and for customer inquiries. Know damage procedures for damaged merchandise. Maintain a clean and organized work area. Handle incoming and outgoing calls with a friendly and professional attitude. Self motivation to work independently on projects and in a group setting. Show less Go above and beyond to maintain customer satisfaction. Always maintain a friendly and open personality to help improve customer experience. Being knowledgable of the location of all merchandise within the store for speedy merchandise recover, stocking new merchandise, and for customer inquiries. Know damage procedures for damaged merchandise. Maintain a clean and organized work area. Handle incoming and outgoing calls with a friendly and professional attitude. Self… Show more Go above and beyond to maintain customer satisfaction. Always maintain a friendly and open personality to help improve customer experience. Being knowledgable of the location of all merchandise within the store for speedy merchandise recover, stocking new merchandise, and for customer inquiries. Know damage procedures for damaged merchandise. Maintain a clean and organized work area. Handle incoming and outgoing calls with a friendly and professional attitude. Self motivation to work independently on projects and in a group setting. Show less



United States Army Reserve

• United States
• Armed Forces
• 700 & Above Employee

• Leadership Development Program

  • Aug 2013 - Aug 2013

  Take initiative during leadership drills. Learn proper research techniques. Confidence in all situations and always make a decision. Self motivated during all independent projects. Communicate simply and efficiently with all subordinates and superiors. Knowledgable on leadership techniques and strategies. Follow commands and instructions during group lessons. Take initiative during leadership drills. Learn proper research techniques. Confidence in all situations and always make a decision. Self motivated during all independent projects. Communicate simply and efficiently with all subordinates and superiors. Knowledgable on leadership techniques and strategies. Follow commands and instructions during group lessons.