Emma Bannister
Service Delivery Manager at Hitachi Solutions Europe- Claim this Profile
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Bio
Mike Barn
It was the support and guidance that Emma provided to me when I moved from working as a technical PM to CSM that helped me in the transition to the new role and integrate into a high performing team. Emma's knowledge, experience and passion for supporting customers shines through from the first conversation with her, through her engagement and coaching I was able to identify where I wanted my career to lead me which helped me move to my current position with HES. I've been fortunate in my professional career to have a number of excellent line managers but I can confidently say that Emma set the bar higher than it had been before and I look forward to our paths crossing in the future.
Rebecca Pritchard
Emma has been central to the successful delivery of our new case management system. She is highly skilled in relationship management and builds trust and effective working relationships through her clear personal integrity and interpersonal skills.
Mike Barn
It was the support and guidance that Emma provided to me when I moved from working as a technical PM to CSM that helped me in the transition to the new role and integrate into a high performing team. Emma's knowledge, experience and passion for supporting customers shines through from the first conversation with her, through her engagement and coaching I was able to identify where I wanted my career to lead me which helped me move to my current position with HES. I've been fortunate in my professional career to have a number of excellent line managers but I can confidently say that Emma set the bar higher than it had been before and I look forward to our paths crossing in the future.
Rebecca Pritchard
Emma has been central to the successful delivery of our new case management system. She is highly skilled in relationship management and builds trust and effective working relationships through her clear personal integrity and interpersonal skills.
Mike Barn
It was the support and guidance that Emma provided to me when I moved from working as a technical PM to CSM that helped me in the transition to the new role and integrate into a high performing team. Emma's knowledge, experience and passion for supporting customers shines through from the first conversation with her, through her engagement and coaching I was able to identify where I wanted my career to lead me which helped me move to my current position with HES. I've been fortunate in my professional career to have a number of excellent line managers but I can confidently say that Emma set the bar higher than it had been before and I look forward to our paths crossing in the future.
Rebecca Pritchard
Emma has been central to the successful delivery of our new case management system. She is highly skilled in relationship management and builds trust and effective working relationships through her clear personal integrity and interpersonal skills.
Mike Barn
It was the support and guidance that Emma provided to me when I moved from working as a technical PM to CSM that helped me in the transition to the new role and integrate into a high performing team. Emma's knowledge, experience and passion for supporting customers shines through from the first conversation with her, through her engagement and coaching I was able to identify where I wanted my career to lead me which helped me move to my current position with HES. I've been fortunate in my professional career to have a number of excellent line managers but I can confidently say that Emma set the bar higher than it had been before and I look forward to our paths crossing in the future.
Rebecca Pritchard
Emma has been central to the successful delivery of our new case management system. She is highly skilled in relationship management and builds trust and effective working relationships through her clear personal integrity and interpersonal skills.
Credentials
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Microsoft Certified: Power Platform Fundamentals
MicrosoftApr, 2020- Nov, 2024 -
Citrix Seller
CiscoSep, 2019- Nov, 2024
Experience
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Hitachi Solutions Europe
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United Kingdom
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IT Services and IT Consulting
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300 - 400 Employee
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Service Delivery Manager
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Jul 2020 - Present
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Incremental Group
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United Kingdom
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Information Technology & Services
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100 - 200 Employee
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Head of Customer Success
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Jul 2018 - Apr 2020
Building Customer Success strategy at Incremental to promote customer value, advocacy and engagement where we are mutually proud of great end results. Building pipeline in customer base and enabling cross-selling into Incremental business units. Aligned to Microsoft Customer Success Management approach and use of PROSCI. Building Customer Success strategy at Incremental to promote customer value, advocacy and engagement where we are mutually proud of great end results. Building pipeline in customer base and enabling cross-selling into Incremental business units. Aligned to Microsoft Customer Success Management approach and use of PROSCI.
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Gap Consulting Ltd
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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Client Account Director
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Jan 2012 - Jun 2018
Managing new business development, new client on-boarding and account management at Gap Consulting prior to acquisition by Incremental Group. Focused on growth businesses and organisations looking to develop their Customer Relationship Management strategies and solutions the on Microsoft Dynamics 365 Customer Engagement platform.
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Business Development Manager
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Jan 2004 - Dec 2011
Responsible for new business at Gap Consulting including Microsoft Dynamics CRM pre-sales demos, tenders and presentations. Ensuring customers are referencable and enjoying long term relationships with Gap Consulting. Previously focused on professional services sales into Siebel enterprise customers (<2006/7). Specialisation in Financial, Professional and Legal Services customers.
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Marketing Manager
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Jul 2002 - Dec 2003
Development of Gap's ‘go to market’ strategy. Establishing collateral, improving web presence and started marketing communications to prospects and customers. Developed our sales proposition as a Siebel partner and remained close the relationships built through my consulting role.
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Siebel Consultant - ING Bank
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Mar 2000 - Jun 2002
Working as a Siebel Analyst and Developer on behalf of KPMG for ING Bank. During this time I moved through several roles within the growing programme, eventually leading a Siebel Development team. Based at ING sites in London and Amsterdam.
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Siebel Consultants - Sykes
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Jan 2000 - Mar 2000
Working as a Siebel Developer in an established Siebel CRM deployment across several telesales and support teams.
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Barclays
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United Kingdom
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Financial Services
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700 & Above Employee
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IT Graduate
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Sep 1997 - Dec 1999
Selected to join Barclays IT Graduate acceleration scheme. Worked in key operational areas including the service desks and an area working with emerging technologies. Developed my understanding of IT Service Management and achieved ITIL qualifications. First introduction to Scopus as a Business Analyst, then Siebel, from which my CRM interest grew.
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Design Analyst, Information Design Group
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Jun 1996 - Aug 1997
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Helpdesk Analyst, Networks
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Oct 1995 - May 1996
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Education
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1992 - 1995
Lancaster University
BA Hons, Art, Design and Marketing
Community
