Experience

Eclipse Technical Services

• Telecommunications
• 1 - 100 Employee

• Senior Telecommunications Engineer

  • Sep 2016 - Present

• Service Desk Engineer

  • Sep 2014 - Present



Mitel Networks

• Senior Telecoms Engineer

  • Feb 2003 - Sep 2014

  Working as a Senior Telecoms Engineer as part of the Mitel 24 hour team. Primarily remote support, dealing with both enhanced and standard customers. This includes both telephone assistance and remote diagnostics on all Mitel products for both customers and field engineers. Remote diagnostics always involves tight time frames and therefore a key skill is organisation and the ability to work under pressure. The out of hours role neccessitates a high level of decision making and problem-solving for our global and UK based customers. Responsibility also includes many other aspects, such as knowledge of the parts process, monitoring remote alarm reporting, queues and alerts for both customers and inhouse data centres. As a senior engineer, the role includes mentoring other engineers and apprentices and dealing with the more in-depth faults and queries. I am currently heavily involved in a major global project which involves building, programming and installing MCD 3300's around the world. Show less

• 2nd Line Telecoms Engineer

  • Oct 2001 - Mar 2003

  Worked as a 2nd line engineer within the customer management centre. Primarily telephone support for channel partners and Mitel engineers on the 3300, 3100, Imagination and Kontact products. Indepth investigations into various faults, involving research, lab work, liasing with 3rd line, etc. Mainly office based, but also involving site visits and installations.

• Telecoms Engineer

  • Jul 2000 - Oct 2001

  Worked as a Mitel telecoms engineer within the customer management centre. Primarily remote diagnositics, programming and telephone assistance for both customers and field engineers.

• Telecoms Engineer

  • Jul 2000 - Oct 2001

  Roles and responsibilities included:Remote programming and maintenance on the Mitel SX2000Telephone installation, maintenance and troubleshooting support for both engineers and customers

• Trainee Telecoms Engineer

  • Jan 2000 - Jul 2001

  Roles and responsibilities included:Remote diagnostics and programmingOnsite installationsUpgradesInvolved in the building of SX2000's in a factory setting

• Trainee Engineer

  • Jan 2000 - Jul 2000

  Worked as a trainee engineer, involving remote diagnostics, programming, onsite installations, building systems on the shop floor. Excellent training on all products.



Mitel

• Telecommunications
• 700 & Above Employee

• Telecoms Engineer

  • Sep 1998 - Sep 2014