Experience

Charlie Vergos Rendezvous

• United States
• Restaurants
• 1 - 100 Employee

• Shipping Office Coordinator and Marketing Liaison

  • May 2021 - Present

  Collaborated with the marketing team to ideate email campaign content and timelines, identify website bug fixes, and conduct user path analysis across online platforms. Worked with the office manager to oversee daily operations including financial record keeping, data entry, order processing, shipment tracking, and customer service inquiries. Streamlined bulk ordering process for corporate clients to optimize customer experience, increase production capacity, and lower operating costs. Grew profit margins by 51% and achieved a 55% average growth rate in revenues from bulk orders through new processes. Improved user experience through updating and optimizing website copy for searchability, brand cohesion, and current policy information. Coordinated with new and returning corporate accounts to strengthen relationships and identify growth opportunities. Onboarded new wholesale clients and managed ongoing wholesale accounts. Resolved customer service issues efficiently to maximize consumer satisfaction. Experience with various administration and marketing softwares - Woocommerce, Wordpress, QuickBooks, Divi Builder, Authorize.net. Show less



Volunteer

• 700 & Above Employee

• Freelance Influencer Manager

  • Jan 2021 - Present

  Represented online influencer @camjaraad who has over 2.5 million followers across social media platforms. Collaborated with top companies like Warner Brothers, Ubisoft, and Twisted Tea on branded promotions posted on client’s social media accounts. Managed campaigns from start to finish through opportunity assessment, contract negotiation, project scheduling, and analytics reporting. Created and executed email prospecting campaigns for pitching brand collaborations. Coordinated between influencer and brand to ensure campaign goals and receivables were completed on time. Designed and maintained a media kit to present key account statistics, demographic information, previous partnerships, and an overview of influencer’s brand to potential collaborators. Show less



The School Planner Company US

• United States
• Printing Services
• 1 - 100 Employee

• Channel Marketing Specialist

  • Apr 2020 - Aug 2020

  Marketed fully custom student and teacher planners to schools and colleges in order to engage, capture, and convert into sales pipeline. Designed branding guides for use across sales and account management teams to maintain a cohesive look and unified company voice. Created Powerpoint presentations to train colleagues on new branding standards. Wrote blog copy, landing pages, and social media content utilizing SEO best practices to optimize reach and searchability. Designed newsletters, marketing emails, and created design assets for utilization across marketing channels. Studied analytics reports to assess and enhance consumer outreach strategies. Leveraged sales team experience working directly with customers to update sample planner templates library for functionality and usability. Worked with the marketing manager to brainstorm, schedule, and execute marketing campaigns. Assisted newly launched Mimeo Photos department through writing blog articles and social media content. Experience with Marketo, Beepro, and Hootsuite. Show less

• Account Executive

  • Dec 2017 - Mar 2020

  Prospected new sales opportunities through email outreach campaigns, networking, cold calling, and conference presentations. Managed the entire sales cycle for contacts from all public and private schools across four states. Organized and maintained CRM data utilizing Salesforce and Microsoft Excel to effectively analyze lead progression through sales pipeline. Created detailed business plans with daily, weekly, and monthly goals to reach yearly sales quotas. Multi-tasked and reached goals in a high pressure environment. Planned branching touch campaigns to follow leads from first contact to conversion. Achieved a 70% annual growth rate in yearly sales figures. Assessed analytics and A/B testing on emails to develop and optimize sales strategies. Wrote compelling email copy and subject lines that consistently attained the highest open and response rates teamwide. Acted as liaison between customer and design team - translating school wants and needs into a detailed spec sheet for design team to work from. Ensured custom planners were representative of school branding through color matching school colors into CMYK, researching font suggestions, and brainstorming places to include school assets (i.e. logo, mascot, mission statement, school motto, student artwork, etc.) Designed informational marketing materials for onboarding new accounts. Trained new hires on email best practices and time management. Show less



Mondelēz International

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Sales and Logistics Intern

  • May 2017 - Dec 2017

  Managed grocery store inventories and processed new orders from various Nabisco product lines like Oreo, Chips Ahoy, and Ritz Crackers. Developed business to business relationships with store management and identified sales opportunities through in-person interactions. Researched and presented a report on the grocery industry in the social media age where results were adopted by corporate marketing team and implemented in future campaigns. Managed grocery store inventories and processed new orders from various Nabisco product lines like Oreo, Chips Ahoy, and Ritz Crackers. Developed business to business relationships with store management and identified sales opportunities through in-person interactions. Researched and presented a report on the grocery industry in the social media age where results were adopted by corporate marketing team and implemented in future campaigns.



Aramark Refreshments

• Food and Beverage Services
• 700 & Above Employee

• Food Service Worker

  • Sep 2015 - May 2017

  Worked in various restaurant establishments on the campus of the University of Tennessee, Knoxville. Volunteered to learn all restaurant operations activities in order to help in any role as needed during shift. Promoted to shift lead in first year of employment. Selected to work in Stadium sky boxes during football games and in the grand opening of a new campus cafeteria due to exceptional job performance. Won bronze safety award for assisting a coworker who had a medical emergency while working on the food line. Show less



Check Into Cash

• United States
• Financial Services
• 700 & Above Employee

• Collections Agent

  • Aug 2013 - Jul 2015

  Coordinated with customers and negotiated sustainable payment arrangements for past due balances. Used CRM software to keep a running log of customer interactions. Developed strong customer service and professional phone skills. Coordinated with customers and negotiated sustainable payment arrangements for past due balances. Used CRM software to keep a running log of customer interactions. Developed strong customer service and professional phone skills.