Experience

Masterspec

• New Zealand
• Architecture and Planning
• 1 - 100 Employee

• Partner Manager

  • Apr 2020 - Present

  • Managing 270+ partnership accounts.• Creating and managing the onboarding process.• Maintaining, reviewing, and updating online content.• Training accounts on online platform use and functionality. • Content creation ie. graphics, blogs, eDMs, training documents, and video tutorials.• Managing social media platforms and social campaigns.



Rocket Corporation NZ

• New Zealand
• Food Production
• 1 - 100 Employee

• Marketing Coordinator

  • Oct 2019 - Mar 2020

  Working across B2B and B2C brands with day to day implementation of campaigns for Rocket Foods, Rocket Kitchen and Ma Cherie. This included the following tasks: Social Media Management • Developing, planning, producing and creating social media for all brands across several platforms; Facebook, Instagram, LinkedIn, Neighbourly, Google My Business and Zomato • Day to day management of over seven social media accounts including customer queries• Influencer campaign management • Monthly reporting and analysis Website Management • Developing content strategy, maintaining and creating content including photography, landing pages, and written content for blogs and product descriptions with SEO in mind• Active review of Google analytics and customers behaviour flow Email Marketing• Planning, producing, testing and post- send analysis using MailChimpCRM• Working with the Sales and Customer Services teams to maintain and update market/customer segmentation including using Salesforce• Working with the Sales Team providing 1:1 Salesforce training as well as producing training manuals to support the businessInternal and External Assets • Creating briefs and working with internal and external teams to ensure all information is up to date. Ie. Pricelists & display screens outside café• Checking and proofing read assets • Creating graphics, product photography and editing images ie. Brand blogs, flyers, magazine spreads, Google Display Ads etc. Idea Generation • Campaign planning, ideation and research with the key brand and marketing messages in mind• Consistent competitor and trend research for products, social and digital media to ensure brands were on trend with audiencesBrand Guardianship • Building each brands tone of voice, vision and products[Employment came to an end due to COVID-19]



Masterspec

• New Zealand
• Architecture and Planning
• 1 - 100 Employee

• Sales and Marketing Coordinator

  • Feb 2018 - Oct 2019

  • Promotions - coordinating and executing sales promotions• Website Management - creating and maintaining website content• Reporting - Google Analytics and newsletter open rate• Event Management - Trade shows, meetings, corporate events and national training events• Account Management - training and proactively communicating with 250 partner accounts and 1500 subscribers• Training Management - developing, planning and producing webinars, training sessions, videos and manuals• Software Development and Testing



Earthco

• Founder

  • 2018 - Jun 2019

  Providing New Zealand an accessible solution to minimise the use of single use plastic. Earthco imported and distributed eco-friendly paper goods to the New Zealand market.



Smith&Smith®

• New Zealand
• Vehicle Repair and Maintenance
• 1 - 100 Employee

• Customer Service Supervisor

  • May 2016 - Feb 2018

  • Creating training manuals to upskill team members • Reviewing reports and recognise gaps in service level and processes • Process improvement in areas of computer systems updates, customer service training gaps within the business • Training and coaching a team of 5-7 team members to deliver high standard of customer service, on and off-site • Chairing monthly team meetings and internal ‘Charity Committee’ • Nominated charity representative for the business, coordinating and managing project plans to fundraise and involve 60+ team members for 2 years within time frames and monetary goals. • Nominated team representative on full companywide software and operating system new build• Assisted software development customization and system testing

• Regional Operation Support

  • Sep 2015 - May 2016

• Customer Service Representative

  • Mar 2015 - Sep 2015



Steiner Leisure Limited

• United States
• Travel Arrangements
• 500 - 600 Employee

• Skin Specialist

  • Oct 2012 - Sep 2014

  • Chairing seminars, training sessions, team building and tours• Arranging personal schedule based on client needs• Consulting individually with clients to meet their treatment expectations