Experience

GPT_ Greenwood Physical Therapy

• Office and HR Manager

  • Apr 2018 - Present

  -HR Manager for multiple clinic locations with 30 staff members-Responsible for the overall customer experience at the top rated PT clinic in Seattle -Conduct full employee lifecycle including; recruiting and interviewing candidates; conduct reference checks; extending job offers; new-employee on-boarding; annual employee reviews; termination; exit interviews-Manage employee benefits programs including vendor evaluation, selection and management; conducted open enrollment training… -HR Manager for multiple clinic locations with 30 staff members-Responsible for the overall customer experience at the top rated PT clinic in Seattle -Conduct full employee lifecycle including; recruiting and interviewing candidates; conduct reference checks; extending job offers; new-employee on-boarding; annual employee reviews; termination; exit interviews-Manage employee benefits programs including vendor evaluation, selection and management; conducted open enrollment training -Designed secure record of employee files reducing access and company risk exposure; maintained employee confidence and protected operations by keeping information confidential; established and maintained department records and reports-Overhauled administrative policies and procedures including employee training documentation, customer service best practices, customer intake, etc-Preform annual reviews and create coaching plans for administrative staff Show more Show less



University of Washington Medical Center

• Patient Service Specialist

  • May 2016 - Mar 2018

  -Worked with health insurance companies to verify physical therapy benefits and obtain authorizations -Developed and executed training programs for new hires reducing onboarding time by 20%-Act as liaison between patient service team and physical therapist team in high pressure clinic-Identified key gaps in current referral and authorization process that reduced errors and lead to a 10% reduction in denials-Managed 10+ doctors calendars with 50+ daily appointments -Triaged… -Worked with health insurance companies to verify physical therapy benefits and obtain authorizations -Developed and executed training programs for new hires reducing onboarding time by 20%-Act as liaison between patient service team and physical therapist team in high pressure clinic-Identified key gaps in current referral and authorization process that reduced errors and lead to a 10% reduction in denials-Managed 10+ doctors calendars with 50+ daily appointments -Triaged over 50 patient telephone calls to clinical staff daily Show more Show less



Seattle Gymnastics Academy, Inc.

• Developmental Team Head Coach

  • Sep 2015 - May 2016

  -Developed instructional programs for competitive amateur athletes ages 6-10 yrs old -Managed and mentored two other assistant coaches-Organized and lead training camps, parent meetings, and intramural competitions-Communicated with parents via weekly individual updates and group summaries on athlete’s progress



GPT_ Greenwood Physical Therapy

• Physical Therapy Aide

  • Sep 2014 - May 2016

  -Clerical work; qualify new patients; answer all patient questions and requests-Prepare patients for physical therapy treatment by welcoming, comforting, providing and/or assisting -patient into physical therapy apparel or apertures -Maintain high level of patient confidence and protect highly personal, confidential information -Independently maintain physical therapy supply inventory, anticipate needed supplies, verify receipt of supplies-Ensure a safe and friendly work… -Clerical work; qualify new patients; answer all patient questions and requests-Prepare patients for physical therapy treatment by welcoming, comforting, providing and/or assisting -patient into physical therapy apparel or apertures -Maintain high level of patient confidence and protect highly personal, confidential information -Independently maintain physical therapy supply inventory, anticipate needed supplies, verify receipt of supplies-Ensure a safe and friendly work environment that enhances the company brand Show more Show less



Emerald City Gymnastics

• Rec Opt Head Coach

  • 2012 - Aug 2015

  -Independently coach and train group of 6­-10 gymnasts ranging from 1 to 18 years old -Instructing safety protocol and proper use of equipment -Developed excellent time management and customer service skills working with athletes and parents



University of Minnesota

• Student Athletic Trainer

  • Oct 2010 - Apr 2012

  -Assist Head trainer and team physicians with medical care for UMN Men’s Hockey Team -Assisted care for stitches, concussions, strains/sprains, fractures, ect. -Independently cared for first aid needs such as wounds, taping/bracing, heat/ice, E-stim, Ultrasound-Developed excellent critical thinking, decision making, and interpersonal skills in high stress situations