Experience

Cornish Mutual

• United Kingdom
• Insurance
• 1 - 100 Employee

• Claims Leader

  • Oct 2021 - Present

  Managing a team of 9 claims handlers, including own case load. Project lead on paperless claims system. Responsible for key relationships with third party suppliers.

• Claims Technician

  • Jan 2020 - Oct 2021

  Movement back into the claims handler role has seen me involved in the day to day responsibilities of managing files as per my role below, but also as the head of the Fraud Investigations Team. As a newly qualified Loss Adjuster, I'm expecting my role to expand and change accordingly.

• Validation and Support Advisor

  • Aug 2017 - Jan 2020

  This role is about providing internal checks to the company's governance procedures and ensuring that all interactions with Members are handled in a professional and respectful manner, taking into account the mutual ethos. This role involves quality monitoring calls, reviewing both underwriting and claims files, producing and analysing company reports across all products underwritten by the business, liaising with regulators such as ELTO, FCA and FOS and most recently investigating potentially fraudulent activity. This job is ever changing, and as the company is growing and developing, as do the responsibilities allocated to me. Show less

• Claims Handler

  • Nov 2016 - Aug 2017

  After spending 6 months in the Operational side of the business I have been working as part of the Claims Team, learning to manage claims in Motor, Household, Let Property, Farm and Commercial Policies. This has involved me getting involved in all sorts of claims with the exception of personal injury at various stages from FNOL to litigation. Whilst this is no longer my full time role, I work in the Claims department once a month to keep my authority levels up to date and my training complete.

• Sales Support

  • May 2016 - Nov 2016

  I worked in a Sales Support position managing a team of administrators who perform back office and front of house duties for the Underwriting and Claims functions of the business. This involved people management, delivering of appraisals as well as helping to organise the resourcing and recruitment of the call centre to ensure adequately trained resource was available at all times for Cornish Mutual members.



Hiscox

• Bermuda
• Insurance
• 700 & Above Employee

• Senior Marine and Energy Underwriting Assistant

  • Jan 2015 - May 2016

  The role provides high level administration and analysis support for the Underwriters of the Marine and Energy Classes of Business. Moving from Underwriting Assistant in Marine Liability to Senior Underwriting Assistant specialising in Upstream Energy and Energy Liability, my role has developed into mentoring and training, as well as interpreting and analysing data, creating and running reports across a number of variables. I am currently managing a Credit Control project, focusing on improving relations and thus efficiency with our credit controllers. I am also helping with the outsourcing of some of our operational responsibilities, and the training required to help develop the relationship. Combined with studying towards my Diploma in Insurance, I demonstrate on a daily basis my organisational and managerial skills, as well as an ability to work to tight deadlines with an excellent level of attention to detail. Show less

• Marine and Energy Underwriting Assistant

  • May 2013 - Jan 2015

  The role provides administration and analysis support for the Underwriters of the Marine and Energy Class of Business. This involves excellent accuracy and attention to detail, the ability to work to tight deadlines, interpret and analyse data, create and run reports across a number of variables as well as ensuring that all work is processed within a defined SLA. I am currently managing a Credit Control project, focusing on improving relations and thus efficiency with our credit controllers.



Richfords Fire and Flood

• Redruth, Cornwall

• Claims Administrator

  • May 2012 - May 2013

  Managing between 30-80 claims at any given time for a damage and restoration company, normally involving incidents related to floods, fires, trauma or oil spills. Responsible for both external and internal communications and administration for each individual claim, this role involves making decisions, multi-tasking and providing excellent customer service to people in distress, in a fast paced, high pressured environment. The position requires organisation of not only technicians and project managers but also external contractors. Recently promoted to Senior Claims Administrator, it is also my role to produce a training manual for any future Claims staff, and to train accordingly. Show less



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Assistant

  • Apr 2011 - May 2012

  General cashiering duties such as: processing cheques; handling money; ordering foreign currency; dealing with customer financial enquiries; balancing tills; referring the appropriate customers to personal bankers and providing an excellent customer service. General cashiering duties such as: processing cheques; handling money; ordering foreign currency; dealing with customer financial enquiries; balancing tills; referring the appropriate customers to personal bankers and providing an excellent customer service.



QubicaAMF Worldwide - Bowling Products

• United States
• Entertainment Providers
• 300 - 400 Employee

• Technical Administrator

  • Jun 2010 - Mar 2011

  General administration tasks including: answering the telephone and dealing with any customer enquiries; reconciling expenses and raising invoices; placing orders and repairs onto the system via Navision and J. D. Edwards; arranging flight transfers and booking hotels for colleagues; promotions of special offers via the telephone; use of Navision, J.D. Edwards, Excel, Access and Word. General administration tasks including: answering the telephone and dealing with any customer enquiries; reconciling expenses and raising invoices; placing orders and repairs onto the system via Navision and J. D. Edwards; arranging flight transfers and booking hotels for colleagues; promotions of special offers via the telephone; use of Navision, J.D. Edwards, Excel, Access and Word.



Sunsail

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Childrens Hostess

  • Jul 2009 - Sep 2009

  Childrens Hostess in Turkey- creating and organising activities for children between the ages of 5-17 and their families whilst on flotilla. Childrens Hostess in Turkey- creating and organising activities for children between the ages of 5-17 and their families whilst on flotilla.



Bury Lake Young Mariners

• Dinghy Instructor

  • 2007 - 2009

  Teaching the theoretical and practical aspects of sailing to people of all ages. Teaching the theoretical and practical aspects of sailing to people of all ages.