Experience

Candidate

• Software Development
• 1 - 100 Employee

• Operations Leader

  • Aug 2020 - Present

  Seattle, Washington, United States



Convoy Inc

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Manager, P&G Operations

  • Aug 2019 - May 2020

  ● Led an operations team responsible for providing a high level of service to Convoy’s largest enterprise shipper, Procter & Gamble ● Partnered with product, demand, supply, and operational teams to deliver carrier data insights and drive increased value for shipper ● Upheld P&G customer service metrics + KPIs ● Successfully launched + scaled multi-tier operations team to support Convoy’s largest RFP shipment award, increasing volume 5X (100K annual shipments)

• Manager, Carrier Support Operations

  • Oct 2018 - May 2020

  ● Led an operations team responsible for providing high level of customer service to Convoy’s 10,000+ carrier network ● Partnered with product, marketing, finance and operational teams for continued iterations of improving the Convoy carrier experience ● Upheld carrier service metrics (response SLAs, CSAT score, etc) and Convoy Ops KPIs ● Scaled processes to increase operational efficiency and decrease Ops spend

• Senior Operations

  • Oct 2016 - Oct 2018

  -Daily management of all in-progress shipments, performing in top 25% of operations team for shipment/carrier engagement -Development + creation of Live Operations process/infrastructure to support team and company scaling -Launched + organized first outbound training for inaugural operations BPO -Served as SME for Live Operations team; responsible for creation of standardized onboarding processes for new hires, training on external team collaboration, and quality of current LO… Show more -Daily management of all in-progress shipments, performing in top 25% of operations team for shipment/carrier engagement -Development + creation of Live Operations process/infrastructure to support team and company scaling -Launched + organized first outbound training for inaugural operations BPO -Served as SME for Live Operations team; responsible for creation of standardized onboarding processes for new hires, training on external team collaboration, and quality of current LO specialists -Cross-collaboration with external teams to aide in scalability of operational burden (ie. Falloff Strike Team 2016, Shell ESL Carrier Regulations 2017, etc.)



DocuSign

• United States
• Software Development
• 700 & Above Employee

• Sales Development

  • Jan 2016 - Sep 2016

  Greater Seattle Area ● Owned the qualification portion of sales cycle for prospective clients evaluating DocuSign as an e-Signature solution ● Managed leads, built client relationships, and drove revenue through prospecting, qualifying and finding solutions for potential customers



Washington Technology Industry Association

• United States
• Insurance

• Membership Program Coordinator

  • Nov 2014 - Dec 2015

  Seattle, Washington -Relationship management, retention and onboarding of WTIA's over 500 company member base -Member fulfillment: support/execute WTIA events and work internally to ensure membership deliverables -Program Support: work alongside members, partners, sponsors and marketing team to produce WTIA events -Liason with managing general agents, health insurance brokers, benefits administration group and member companies to ensure thorough, complete and positive experience for health insurance… Show more -Relationship management, retention and onboarding of WTIA's over 500 company member base -Member fulfillment: support/execute WTIA events and work internally to ensure membership deliverables -Program Support: work alongside members, partners, sponsors and marketing team to produce WTIA events -Liason with managing general agents, health insurance brokers, benefits administration group and member companies to ensure thorough, complete and positive experience for health insurance renewals Show less



Anthropologie

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Oct 2014 - Jan 2015

  Seattle, Washington



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Sales Support

  • May 2013 - Aug 2013

  Spokane, Washington Area