Emma Trolley
Director at UPS Power Services Ltd- Claim this Profile
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Bio
Credentials
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Google Partner
Google
Experience
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UPS Power Services Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Director
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Sep 2018 - Present
Delivering specialist critical power backup solutions for small to medium sized business and IT contractors. Offering no nonsense, honest advice and competitive options for battery replacement, emergency repairs and specialist UPS servicing. Delivering specialist critical power backup solutions for small to medium sized business and IT contractors. Offering no nonsense, honest advice and competitive options for battery replacement, emergency repairs and specialist UPS servicing.
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EG Marketing
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Netherlands
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Advertising Services
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Owner
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Jan 2000 - Feb 2019
Delivering Digital Marketing Solutions for Small and Medium Sized Business. Delivering Digital Marketing Solutions for Small and Medium Sized Business.
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Digital Marketing Consultant
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Aug 2016 - Oct 2017
Website Content and Digital Marketing Website Content and Digital Marketing
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Innova House Healthcare Limited
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Hospitals and Health Care
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1 - 100 Employee
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General Manager
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Oct 2014 - Oct 2017
Operational & financial responsibility of a six service residential care setting providing social care for people with acquired brain injury, physical & mental health disabilities. Acting as Nominated Person and directly reportable to Directors. • Management of 125+ staff including 5 Care Managers, Chefs, Maintenance & Housekeeping teams. Responsible for HR, rota, payroll & incentives. • Successful contract award for NCC, Notts City, Lincolnshire, Brent & Staffordshire County Council. • Reductions & streamlining to increase profitability inline with governmental cuts in funding achieved 2014/2015, on target 2015/2016 • Implementing technological advancements in rota system, online care planning and improved accounting systems to ensure future proofing. • Compiling reports, both financial and operational and chairing & minute meeting at board and team level. • Health & Safety management, facilities & property management. • Marketing responsibility for private and public sector, attending sector based forums, events and training. • Basic website upkeep & content management. • Quality system & audit implementation to achieve turnaround of CQC inspection ratings from “Needs Improvement” to “Good” across all sites. • Compiling company policies and procedures in line with the Health & Social Care Act and other regulatory and legal guidelines. • Setting up an external day service offering, achieving accreditation and marketing to general public. • Establishing a domiciliary care arm to compliment the offering, increasing customer base to 10+ service users within 12 months. Achieved “Good” at first inspection. Show less
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Drum Stop
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United States
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Musicians
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Marketing and Business Development Manager
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Oct 2008 - Oct 2013
Responsible for the administrative & marketing goals for the business, ensuring high customer service standards and launching initiatives to hit sales targets. Developing and motivating the team and ensuring company policies and procedures are followed. Marketing current operations in a variety of formats, sourcing and finding new contracts, markets and opportunities to increase turnover and commercial success. • Marketing into B2B markets to source increased market share, assess new opportunities and gain governmental contracts. • Motivating, leading and training the team to adapt to changes in trends and the market itself. • Ensuring staff overall productivity levels against costs. • Budget analysis, costing reductions and keeping a close focus on financial KPIs, including wages, wastage and shrinkage. • Maintaining integrity, pride and professionalism of the brand at all times ensuring cleanliness, first appearances & service are priority. • Arranging in-store events, promoting sales led campaigns online and in store using Google Analytics and Adwords. • Staffing issues, holiday, absenteeism, sickness and general duties as and when they arrive. • Staff recruitment and training to achieve NVQ’s in both retail and warehousing. • First Aid and holding a First Aid at Work Certificate, Health & Safety & completing regular risk assessments & improvements. • Website maintenance and content management. • Full office management and general administrational duties Show less
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OVERSEAS MERCHANDISE INSPECTION CO.(INDIA) PRIVATE LIMITED
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India
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Biotechnology Research
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1 - 100 Employee
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General Manager
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Jan 2006 - Jan 2008
• Running the UK office operation of OMIC, a Japanese owned Inspection & Quality Control Co. • Overseeing general co-ordination of more than 100 inspectors across the UK and Europe for export and technical engineering inspections of numerous commodities. • Maintaining inspector personal resume’s & co-ordinating jobs based on skill sets for each inspector. • General financial reporting, operational reporting and target analysis. • Gauging the changes in the market and adapting to change in the inspection industry. • Digital marketing for the European operation and online interactive map design & installation for engineer placement. • Compiling, checking & authenticating certification documentation for customs clearance and letter of credit requirements to release payment after export. • Training several members of staff through NVQ apprenticeship schemes in Business Administration. Show less
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Overseas Merchandise Inspection Co. Ltd
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United States
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1 - 100 Employee
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Senior Inspection Project Co-ordinator
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Jan 2000 - Jan 2006
• Co-ordinating inspections and quality control projects across the UK and Europe. • Maintaining sales and purchase ledger & monitoring bad debts. • Liaison with sub-contractors and preparation of reports and inspection documentation. • Working out cost estimates and compiling marketing plans and internet data • Co-ordinating inspections and quality control projects across the UK and Europe. • Maintaining sales and purchase ledger & monitoring bad debts. • Liaison with sub-contractors and preparation of reports and inspection documentation. • Working out cost estimates and compiling marketing plans and internet data
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Cashier / Internal Banking Dept.
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Jan 1998 - Jan 2000
• Working as part of the counter team at the main branch providing a high quality service to customers when carrying out banking duties. • Identifying needs and promoting the banks own services when relevant. • I obtained recognition for meeting sales targets in various campaigns and regularly offered to travel to other branches to cover sickness. • Processing internal operations via a document handling machine. • Communicating with customers by letter and phone to deal with customer enquiries on payments. • General admin and typing duties. Show less
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Overseas Merchandies Inspection Co., Ltd.(OMIC)
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Import & Export
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1 - 100 Employee
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Administration Assistant
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Aug 1997 - Aug 1998
• Training in Business Administration to NVQ Level 2 – general admin duties. • Training in Business Administration to NVQ Level 2 – general admin duties.
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Education
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Courses
Community
