Experience

Solatube International, Inc.

• United States
• Building Materials
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2020 - Present

  Solatube International designs and manufactures a full line of daylighting systems and ventilation products distributed via a Dealership Channel and distributors. The business is recognized as an industry innovator, transforming interior spaces with the power of daylight. Based in Vista, California with worldwide distribution to more than 100 countries. Responsibilities: • Provide value and support as a Success manager for approx. 30 standalone businesses (Premier Dealerships), who market and sell Solatube Products to end customers. • Support Dealerships with product education and onsite or online installation training. • Where necessary provide a conduit between Channel Partners and Customer Care to ensure efficient and timely support with logistics, shipping, product RMAs and product queries. • Work with Dealerships to implement Solatube International’s Premier Dealer Program. This program provides a guideline for Dealers and focuses on; business planning; goal setting; best practice sales processes, marketing action plans and technology solutions. • Facilitate collaboration between the Dealerships and recommended 3rd party service providers specializing in Digital and Print Marketing, Recruitment and Accounting & CRM software. • Onboard new Dealerships and provide support to the Business Owner and their teams. Work with internal business units to ensure a smooth and successful process. • Deliver feedback to product team and engineers and help prioritise product developments and enhancements for the Channel and end customers. Show less



Certeq PTY LTD

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2011 - Jul 2019

  Certeq specializes in System Integration Services across airports, shopping centers and restaurants nationwide. Projects typically include large scale deployment and implementation of digital media on a national scale. Responsibilities: • Build customer success plans for Certeq’s key accounts and technology partners. • Collaborate with sales, internal SMEs and suppliers to open communication, resolve issues and ensure customer satisfaction. • Create and present road maps for new products, new features and training programs. • Engage customers for support renewals and identify opportunities to grow account revenue. Show less



Stonier Consultancy

• Sydney, Australia

• Consultant

  • Nov 2009 - Mar 2011

  Responsibilities: • Consultant to 2 Clients; Digital Agency (TKM9) and a software company specializing in technology for the Pharmaceutical industry (DMI Consult). • Reported to Senior Management, offering services in product development, online marketing strategies, software implementations and project management. Responsibilities: • Consultant to 2 Clients; Digital Agency (TKM9) and a software company specializing in technology for the Pharmaceutical industry (DMI Consult). • Reported to Senior Management, offering services in product development, online marketing strategies, software implementations and project management.



REA Group

• Australia
• Online Audio and Video Media
• 700 & Above Employee

• Major Accounts Manager

  • Feb 2003 - Nov 2009

  Responsibilities: • Reporting to the CEO, responsible for delivering the strategic framework for onboarding realestate.com.au’s Key Franchise Accounts. • Building strategic relationships with stakeholders in sales, product, marketing and technology business units to ensure successful adoption of the SaaS platform and to provide customer feedback to REA internal teams. • Responsible for creating and implementing a training and education program for franchisee customers. Responsibilities: • Reporting to the CEO, responsible for delivering the strategic framework for onboarding realestate.com.au’s Key Franchise Accounts. • Building strategic relationships with stakeholders in sales, product, marketing and technology business units to ensure successful adoption of the SaaS platform and to provide customer feedback to REA internal teams. • Responsible for creating and implementing a training and education program for franchisee customers.



PropertyLook

• Sydney, Australia

• Account Manager

  • Jul 2001 - Feb 2003

  PropertyLook was a Commercial Property Website founded by Colliers, CB Richard Ellis, Jones Lang LaSalle and Knight Frank. Joined in the early stages of the business as Account Manager. Role was to increase subscriptions and educate the national network of offices on the value of digital advertising. Responsibilities: • Increase the franchisee subscription base of the 4 key accounts to 100%. • Create Account maps of key accounts (international property companies; Colliers, Jones Lang LaSalle and CBRE), develop relationships with stakeholders and identify decision makers. • Develop roadmap for achieving sales and customer retention targets. • Provide status updates and data analysis reports for monthly meetings with the Board of Directors. Show less



Blueberry.net

• London, United Kingdom

• Digital Account Manager

  • Jun 1998 - May 2001

  Account Manager specializing in eCommerce retail websites. Clients included; Ted Baker and Laura Ashley. Account Manager specializing in eCommerce retail websites. Clients included; Ted Baker and Laura Ashley.



Colliers

• Canada
• Real Estate
• 700 & Above Employee

• Commercial Agent

  • Aug 1991 - Mar 1998

  Leasing Commercial property in Melbourne’s Central Business District. Responsible for managing existing clients and new business. Leasing Commercial property in Melbourne’s Central Business District. Responsible for managing existing clients and new business.