Experience

Agiito

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Preferred Programmes Manager

  • Aug 2018 - Present

• Customer Programme Negotiator

  • Oct 2008 - Present

  Managing rate programmes for customers. Ensuring that rates and total cost of stay come within customers parameters and deliver savings on room rates and ancillary items.Negotiating with suppliers to ensure the best rates possible for customers. Analysing and benchmarking rates to ensure the most cost effective programme for customers.Producing cost/saving documents.Managing ad hoc requests relating to accommodation and meeting programmes.Provide appropriate support to customers (internal & external) and supply partners on all accommodation and meeting programmes related queries.Managing the Preferred supplier rankings and creating preferred supplier lists. Working alongside our Operations Department. Assisting in the creation, development and testing of BSI/Capita Travel and Events online RFP tool. Show less



Capita Travel and Events (Booking services interntional)

• Taunton, United Kingdom

• Operations Supervisor

  • Jun 2005 - Dec 2008

  Managing a team of 10-15 staff. Monitoring Service Level Agreements (SLA's) Managing a team of 10-15 staff. Monitoring Service Level Agreements (SLA's)



Capita Travel and Events - BSI (Booking Services International)

• Taunton, United Kingdom

• Hotel Consultant

  • Oct 2001 - Jun 2005

  To ensure that phones are answered in a prompt and polite manner for your or any team, at any time. To take client reservation requests, ensuring that all information is correctly and accurately written on a Reservation Request Form or entered onto the Client Request. This information must then pass to the relevant team promptly. To book the appropriate hotel(s) based upon clients request for area, room type, price band and account instructions, so that maximum benefit is gained by both the client and BSI. To be proactive in offering alternative accommodation if client choice is full. To ensure that clients preferential rates are applied to each booking when applicable. To negotiate a commissionable rate with any hotel that does not have an agreement with BSI, and pass relevant information to Hotel Liaison Department Show less