Experience

FlexiOffices

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Credit Control Manager

  • Jul 2019 - Present

  London, England, United Kingdom



Borro

• United States
• Financial Services
• 1 - 100 Employee

• Customer Operations Supervisor

  • Jun 2016 - Apr 2019

  London, United Kingdom • Reporting directly to the CFO, whilst incorporating previous Collections Manager role and adopting additional responsibilities • Managing and working closely with key stakeholders within the business • Integral part of running down a £15 million loan book • Dealing with very emotive customers and helping support them in finding alternative solutions • Managed a small team through a significant period of change • Involved in training and development of employees, to a high… Show more • Reporting directly to the CFO, whilst incorporating previous Collections Manager role and adopting additional responsibilities • Managing and working closely with key stakeholders within the business • Integral part of running down a £15 million loan book • Dealing with very emotive customers and helping support them in finding alternative solutions • Managed a small team through a significant period of change • Involved in training and development of employees, to a high standard • Handling a high volume of complaints, designed and implemented a complaints policy in line with FCA regulations • Took ownership of a remedial project involving a refund process for over 700 customers

• Collections Manager

  • Jun 2015 - Jun 2016

  London, United Kingdom June 2015 – June 2016 Collections Manager • Reporting directly to the MD • Responsible for a small team of collections managers and responsible for achieving cash collection targets every month • Building on existing relationships with customers to understand risk of default upon due date and acting accordingly by establishing payment plans or alternative solutions and ensuring these were followed up on • Ensuring correct correspondence sent to customers in line with regulations… Show more June 2015 – June 2016 Collections Manager • Reporting directly to the MD • Responsible for a small team of collections managers and responsible for achieving cash collection targets every month • Building on existing relationships with customers to understand risk of default upon due date and acting accordingly by establishing payment plans or alternative solutions and ensuring these were followed up on • Ensuring correct correspondence sent to customers in line with regulations alongside compliance under the Data Protection Act • Analysing loan book and consistently identifying areas of risk in advance of due date • Training team to a high standard to ensure professionalism and compassion at all times • Complaints handling in a swift and efficient manner

• Senior Sales Account Manager

  • Jan 2014 - Jun 2015

  London, United Kingdom • Responsible for the premier sales function within the UK - inheriting a team of 4 account managers to develop and deliver target each month • Oversaw a staff change of 100%, subsequently training and coaching new staff members • Instilled a motivated, energetic and hardworking ethic which ensuring delivery of targets developed the team members to ensure they were confident and assertive in their roles • Responsible for all new and repeat lending £1k - £20k, focussing on volume, an… Show more • Responsible for the premier sales function within the UK - inheriting a team of 4 account managers to develop and deliver target each month • Oversaw a staff change of 100%, subsequently training and coaching new staff members • Instilled a motivated, energetic and hardworking ethic which ensuring delivery of targets developed the team members to ensure they were confident and assertive in their roles • Responsible for all new and repeat lending £1k - £20k, focussing on volume, an integral part of the growth model expected of the business • Implemented a fee structure to increase revenue and ensured efficient communication to consumers to maintain loan volume as a result • Successfully used management experience and skills to increase efficiency by providing the team with the support, drive and motivation, resulting in improved conversions month on month • Responsible for assessing and underwriting these accounts before drawdown

• Account Manager

  • Jun 2012 - Jan 2014

  London and New York Office • Seconded for 6 months to the US office; in order to establish a customer account function in the US • Developed a function to ensure customer care after loan close was implemented to the highest level and allowed profit to be maximised on each loan to meet targets on interest levels and repeat lending • Self-devised role as the business was in its initial stages and the role had not existed previously. Involved a great deal of learning and understanding about the company, clients and… Show more • Seconded for 6 months to the US office; in order to establish a customer account function in the US • Developed a function to ensure customer care after loan close was implemented to the highest level and allowed profit to be maximised on each loan to meet targets on interest levels and repeat lending • Self-devised role as the business was in its initial stages and the role had not existed previously. Involved a great deal of learning and understanding about the company, clients and operations • Main achievement is that cash collections in the US operations began hitting target within a month of my posting and this resulted in my US stay being extended from initial 5 weeks to 6 months • Trained my predecessor on the workings of the customer account function and business once ensuring its running at maximum efficiency before returning to the UK



P&B Computers Ltd - Bespoke Software House

• Sales Coordinator

  • Dec 2010 - Jun 2012

  High Wycombe, Buckinghamshire • Originally employed as a Junior Sales Administrator but quickly promoted to a Sales Coordinator • Role involved researching and gathering my own contacts and approaching them through a telephone call or email to secure potential clients and promote the software • Responsible for demonstrating the software, either online or onsite, negotiating prices with that potential client in order to close the sale. Following this responsible for arranging set up, installation and training for the… Show more • Originally employed as a Junior Sales Administrator but quickly promoted to a Sales Coordinator • Role involved researching and gathering my own contacts and approaching them through a telephone call or email to secure potential clients and promote the software • Responsible for demonstrating the software, either online or onsite, negotiating prices with that potential client in order to close the sale. Following this responsible for arranging set up, installation and training for the software • Sole sales person for the small to medium sized accounts within the company therefore a highly responsible, busy and challenging role • Responsible for own administration work, including logging all communication made to potential clients, drawing up my own quotes and invoicing new clients Show less



Unison

• Non-profit Organizations
• 700 & Above Employee

• Press Administrator

  • Jul 2010 - Oct 2010

  Euston, London • Duties included a large amount of communication with journalists and the press, informing the press officers succinctly and precisely of the requirements of each individual • Maintaining an up to date profile of current media coverage involving the union, something that involved being extremely aware and knowledgeable on a daily basis of current events both locally and nationally