Experience

Derbyshire Dales District Council

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Business Support Assistant

  • Nov 2020 - Present

• Licensing Assistant

  • Oct 2020 - Oct 2021



William Hill

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Business Performance Manager

  • Jan 2017 - Nov 2019

  • Directing the day to day activity throughout a group of shops, leading to increase turnover and profitability.• Visit competitors on a weekly basis to monitor the activity and identify and act upon threats and opportunities.• Encouraging and leading the participation in all promotional activity, so that my shops not only met but exceeded their targets as well as securing an ever increasing mystery shopper score.• Building strong relationships with customers giving me the insight to better to provide for their needs.• Seeking and responding to employee and customer feedback on all shop visits in order to implement specific changes.• Building strong working relationships with support departments with a view to better support my own team as well as ensuring efficiency between departments.• Ensuring full compliance with all Health and Safety procedures, leading to successfully passing an external H&S audit scoring 93%.• Successfully maintaining a compliant environment in accordance with the Gambling Commission and the 3 licensing agreements. • Shops rotas were completed at least 2 weeks in advance ensuring that all shops run within establishment hours and staff maintain a work/life balance.• Time & Attendance was completed accurately and within the deadline.• Ensuring all shops teams were effectively trained and progressed to the skill level required, and coaching some team members to aid their progression.• Recruited on a regular basis to ensure each shop had a fully established team.• Communicated Company information effectively to all team members; cascade relevant information and encourage feedback. Show less

• Shop Manager/District Support Manager

  • Dec 1998 - Jan 2017