Investigations Officer

• Mar 2021 - Present

Advisor

• Jul 2020 - Mar 2021

Advise on complex matters based on legislation, licensing conditions and available information. Notifying of key trends within the Industry Triaging of contact Advise on complex matters based on legislation, licensing conditions and available information. Notifying of key trends within the Industry Triaging of contact

Customer Relations Executive

• Feb 2019 - Jul 2020

Investigations Officer

• Oct 2017 - Feb 2019

• Investigation skills• Managing own caseload• Working to own initiative• Setting goals and timescales• Customer service• Diary managememt • dispute handling• Administration • Investigation skills• Managing own caseload• Working to own initiative• Setting goals and timescales• Customer service• Diary managememt • dispute handling• Administration

Litigation Executive

• Apr 2017 - Aug 2017

• Managing caseloads to tight deadlines.• Working with minimal supervision.• Strong investigatory skills.• Document review.• Preparing documents for court.• Writing and drafting letters.• Liaising with clients and partners.• Diary management.• Working with solicitors on litigated cases.• Adhering to policies, procedures and compliance.• Attending meetings.• Filing, managing documents and closing cases.• Experienced with Cognito software.• I have gained experience with managing caseloads and meeting tight deadlines.• Strengthened my professional approach towards clients and affiliated parties.Notable achievement – Dealing with a solicitor on a case where the solicitor advised that the matter could not be perused in court due to defendant’s circumstances. However, I noticed from closely reviewing the documentation, that there was a loophole which allowed us to pursue the matter in court taking a different approach.

Contract Administrator

• Jul 2015 - Jan 2017

• Answering telephone queries, attending to personnel, meeting minutes.• Customer online and in house filing and archiving as well as sorting client and worker requests. • Problem solving.• Multi-tasking, time management, a good telephone manner and a professional awareness and understanding of the companies' ethics and goals.• Experienced in Excel, Word, Microsoft software and Care Manager and Petra database systems.• Purchasing and negotiating incoming resources.• Amending rota's and covering worker sickness periods. • Approving timesheets within weekly cycles. • Supporting other colleagues to ease the workload.Notable achievement - I have been a major part in developing and producing a new data collection system in order to monitor and evidence company performance and shortfalls.

Generalist advisor

• Jul 2014 - Jul 2015

• Advising, negotiation and customer service were the key skills which I developed alongside confidence in order to conduct an interview with the general public. • Development of research skills and professional writing.• I Supported clients with legal, financial and societal issues, including drafting court defence letters.• I trained as a generalist adviser to gain the competency certificate.• I was promoted to outreach adviser within the year, managing my own advice project. • Advanced in Petra and Westlaw.