Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Mobile Case Manager

  • Apr 2021 - Present

  The primary focus of this role is to provide early, timely and personal claims management and return to work service to injured workers and employers. It is also to proactively support the injured worker and employer through the recovery and return to work process.

• Front End Case Manager (0-65 week)

  • Jul 2019 - Apr 2021

  Managing a portfolio of claims between 0 - 65 weeks for weekly compensation and medical and like expenses. With a primary focus on recovery and return to work. Provide excellent customer care to claimants, employers and other involved stake holders.Ensuring a safe and sustainable return to work is achieved in an optimal timeframe.

• Medical Case Manager

  • Feb 2019 - Jul 2019

  Provide a quick and personalised service to a large range of stakeholders. Ensure people in need continue to receive the appropriate level of support throughout their medical entitlement period.



Country Road Group

• Australia
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Nov 2018 - Feb 2019

  Provide front line Customer service and support to all Country Road Group customers. Consistently providing top level service to ensure excellent tone of voice. Supporting the loyalty programs associated with the brands and related administrative tasks. Manage complaints to the highest standard ensuring delivery of first time customer resolution. Provide front line Customer service and support to all Country Road Group customers. Consistently providing top level service to ensure excellent tone of voice. Supporting the loyalty programs associated with the brands and related administrative tasks. Manage complaints to the highest standard ensuring delivery of first time customer resolution.



F45 Training

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Group Trainer

  • Nov 2017 - Feb 2019

  F45 Training is a global fitness training community specializing in innovative, high-intensity group workouts which are fast, fun and proven to get rapid results for members. Responsibilities: - Group Classes - Client Relations F45 Training is a global fitness training community specializing in innovative, high-intensity group workouts which are fast, fun and proven to get rapid results for members. Responsibilities: - Group Classes - Client Relations



Lonsdale Building Group PTY LTD

• Prahran

• Administration and Personal Assistant

  • Jun 2017 - Nov 2018

  Lonsdale Building Group is a boutique domestic building company based in the inner city circle of Melbourne. With a variety of renovations and new build additions in and around Melbourne. Responsibilities: - Provide Administrative support to the Director and Project Manager. - Composing, editing and preparation of documents - Communicating with the client with any queries they may have. - Working closely with the client to select their interior items / owner supply items ( Flooring, Tapware, Pendants Etc.) - Responding to emails and calls from contractors, suppliers and clientele. - Keeping up to date with project progress, to work closely with trades and suppliers and arrange for them to be booked in to complete their works / make deliveries. - Processing Invoices and expense claims Show less



F45 Training

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Group Trainer

  • Jun 2014 - Feb 2017

  Responsibilities: - Instructing of group classes up to 60 people. - Management of general enquires and memberships - Marketing – community and social media - General office administration Responsibilities: - Instructing of group classes up to 60 people. - Management of general enquires and memberships - Marketing – community and social media - General office administration