Experience

Steeped Coffee

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Account Manager, Licensed Partners

  • Feb 2023 - Present



Velocity Global

• United States
• Software Development
• 700 & Above Employee

• Client Account Manager

  • Jun 2022 - Jan 2023



Wendy Gossett LLC

• Senior Manager Customer Relationship Management

  • Mar 2020 - Jan 2022



Pushpay

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Mid-Market Customer Success Manager, Onboarding

  • Nov 2016 - Jun 2018

  The primary responsibility for this role is to manage the onboarding of our Mid Market level customers by successfully implementing the Pushpay product suite.

• Small Market Customer Success Manager, Onboarding

  • Dec 2015 - Nov 2016

  The primary responsibility for this role is to manage the onboarding of our Small Market level customers by successfully implementing the Pushpay product suite.



Hudson Pacific Properties

• United States
• Leasing Non-residential Real Estate
• 200 - 300 Employee

• Tenant Relations Coordinator

  • Jul 2015 - Nov 2015

  Handled all communications between the tenants and property managers Handled all communications between the tenants and property managers



Camp Hammer

• United States
• Recreational Facilities
• 1 - 100 Employee

• Operations Manager

  • Mar 2014 - Apr 2015

  -Designed and implemented a large-scale database to manage records related to customer registration information. This database is also used for marketing and email mass-distribution -Initiated and executed paperless process in bringing previous paper files to a mobile device -Primary point of contact with large groups and individuals for coordination purposes, also known as “The Customer Service Guru” -Created and distributed necessary Financial Invoices and contracts for large-scale groups -Managed day-to-day operations in main office. (mail distribution, digital filing, copying, printing) -Responsible for creating social media content for Instagram, Facebook, and Twitter -Worked alongside Marketing Director to create promotions, advertisements, and overall social media presence Show less



All Star Kids Company Preschool

• Greater Seattle Area

• Associate Preschool Teacher

  • Sep 2013 - Feb 2014

  -Helped develop interesting and creative course plans to meet academic, intellectual, and social needs of students -Observed students to supply teachers with feedback for support and growth -Encouraged students to be understanding of and helpful to others -Organized group activities: field trips, games, painting, storytelling, music and plays -Helped develop interesting and creative course plans to meet academic, intellectual, and social needs of students -Observed students to supply teachers with feedback for support and growth -Encouraged students to be understanding of and helpful to others -Organized group activities: field trips, games, painting, storytelling, music and plays



Camp Hammer

• United States
• Recreational Facilities
• 1 - 100 Employee

• Youth Counselor

  • Jun 2013 - Aug 2013

  - Mentored youth ages 8-18 - Organized daily curriculum for small groups - Developed activities for team building - Offered advice daily for the kids I looked after - Handled conflict that would come from the kids that attended the camp - Mentored youth ages 8-18 - Organized daily curriculum for small groups - Developed activities for team building - Offered advice daily for the kids I looked after - Handled conflict that would come from the kids that attended the camp



Camp Hammer

• United States
• Recreational Facilities
• 1 - 100 Employee

• Program Manager

  • Jun 2011 - Aug 2011

  -Worked in a small team to oversee and run overall schedule and daily activities -Fulfilled multiple tasks per day in an efficient manner -Handled set-up and breakdown for daily events -Worked in a small team to oversee and run overall schedule and daily activities -Fulfilled multiple tasks per day in an efficient manner -Handled set-up and breakdown for daily events