Experience

SidelineSwap

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Associate Product Manager & CX Manager

  • Jun 2023 - Present

• Senior CSM & UX Researcher

  • Jul 2022 - Jun 2023

• Customer Success Manager

  • Jan 2021 - Jul 2022

• Customer Experience Associate

  • Jan 2020 - Jan 2021


HubSpot
• United States
• Software Development
• 700 & Above Employee
• Inbound Success Coach

  • Aug 2018 - Dec 2019


Hamilton College

• United States
• Higher Education
• 700 & Above Employee

• Admission Senior Intern

  • Aug 2017 - May 2018

  • Interview prospective students interested in Hamilton • Represent Hamilton at college fairs • Help organize and run Admission events • Interview prospective students interested in Hamilton • Represent Hamilton at college fairs • Help organize and run Admission events



The Johns Hopkins University - Paul H. Nitze School of Advanced International Studies (SAIS)

• United States
• International Affairs
• 1 - 100 Employee

• Johns Hopkins’ School of Advanced International Studies – Research Assistant

  • May 2017 - Aug 2017

  • Read books relating to the professor’s topic • Made chapter outlines to assist in the research of the professor’s new project • Read books relating to the professor’s topic • Made chapter outlines to assist in the research of the professor’s new project



East Gate Swim and Tennis Club

• Assistant Head Swim Coach

  • May 2017 - Aug 2017

  • Mentored and coached swimmers ages 3-18 in swimming twice a day. • Organized and coached swimmers during swim meets twice a week. • Wrote practices. • Gave private lessons in between practices for children seeking extra help • Mentored and coached swimmers ages 3-18 in swimming twice a day. • Organized and coached swimmers during swim meets twice a week. • Wrote practices. • Gave private lessons in between practices for children seeking extra help

• Hamilton College Admission Tour Guide

  • Mar 2015 - May 2017

  • Gave prospective students and their families hour-long tours of campus. • Shared personal experiences and answer questions before, during, and after tours.• Assisted in the organization of Admitted Students Day.• Organized admissions materials.

• Hamilton College Career Center – Survey Research Assistant

  • Jan 2017 - Mar 2017

  • Assisted the Career Center in exploring the possible development of a survey to alumni about their satisfaction with their careers as a tool to help students deciding what to do with their futures • Held focus groups to gage interest in this tool

• Hamilton College Government Department – Research Fellow

  • May 2016 - Aug 2016

  • Assisted in the creation of a survey to be administered to Russian elites.• Analyzed the results of that survey using statistics software, SPSS and Microsoft Excel. • Wrote for various publications based on the results. • Research featured in Washington Post and other major media outlets


Kenwood Golf and Country Club
• Hospitality
• 1 - 100 Employee
• Kenwood Country Club

  • May 2015 - Aug 2015