Emma Raven

Technical Writer at Armavel, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Minneapolis, Minnesota, United States, US
Languages
  • English -

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5.0

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Shawn Lavelle

Emma is a skilled, reliable technical writer with an innate ability to understand the a product and its documentation. Emma was primary author on my team's product launch, which included over a dozen new documents (and hundreds of pages!) that ranged from high level summaries to intensely technical configuration guides. She eagerly placed herself in the best position to know when keep documentation moving at the pace of development. She will be an asset to every team she's a part of.

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Credentials

  • Public Knowledge Creator & Editor
    University of Minnesota Information Technology
    Mar, 2017
    - Oct, 2024
  • Knowledge Creator & Editor (University of Minnesota Information Technology)
    Credly
    Jun, 2016
    - Oct, 2024
  • Service Desk (University of Minnesota Information Technology)
    Credly
    Oct, 2015
    - Oct, 2024

Experience

  • Armavel, LLC
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Writer
      • Jan 2021 - Present

      Technical writer and communications specialist working with the Veterans Affairs (VA) Digital Transformation Center. Primary focus in Salesforce platform release processes and product communications. Technical writer and communications specialist working with the Veterans Affairs (VA) Digital Transformation Center. Primary focus in Salesforce platform release processes and product communications.

  • Open Systems International
    • United States
    • Software Development
    • 700 & Above Employee
    • Technical Writer and Training Content Specialist
      • May 2018 - Jan 2021

      Level II technical writer and training content specialist. Technical specialties include SCADA systems, PI and DBMS data archival, communication protocols and products, remote terminal devices, and calculation services. Level II technical writer and training content specialist. Technical specialties include SCADA systems, PI and DBMS data archival, communication protocols and products, remote terminal devices, and calculation services.

  • University of Minnesota
    • United States
    • Higher Education
    • 700 & Above Employee
    • Service Desk Lead and Technical Writer
      • Aug 2015 - Apr 2018

    • Tier 2 Technician Video/Collab/Storage/Hosting
      • Nov 2017 - Mar 2018

      Half-time work for the Tier 2 Video/Collaboration/Storage/Hosting group providing technical support.

Education

  • University of Minnesota-Twin Cities
    Bachelor of Science - BS, Professional, Technical, Business, and Scientific Writing
    2015 - 2018
  • Minnesota State University, Mankato
    Computer Engineering
    2014 - 2015

Community

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