Experience

WF Education Group

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Customer Support Advisor

  • Aug 2023 - Present

  I am pleased to say I start a new Role as of 21st August 2023! I look forward to undertaking this role with a new team of people, I will bring with me all I’ve learned in my previous roles, and look forward to supporting customers all I can. Role Purpose To assist the company in achieving its business objectives and revenue targets by working as part of team delivering first class multi-channel support to all customers and partners. Achieved by answering incoming enquiries… Show more I am pleased to say I start a new Role as of 21st August 2023! I look forward to undertaking this role with a new team of people, I will bring with me all I’ve learned in my previous roles, and look forward to supporting customers all I can. Role Purpose To assist the company in achieving its business objectives and revenue targets by working as part of team delivering first class multi-channel support to all customers and partners. Achieved by answering incoming enquiries within agreed timescales, including Live webchats, providing customers information on products and services, accurate processing, and monitoring of sales orders, Proactively follow up and reach out to customers that have requested a quote or brochure, responding to enquiries and finding solutions to customer issues. The role will require regular liaison with our customers & internal colleagues to ensure the customer journey is efficient and service levels are achieved. Show less I am pleased to say I start a new Role as of 21st August 2023! I look forward to undertaking this role with a new team of people, I will bring with me all I’ve learned in my previous roles, and look forward to supporting customers all I can. Role Purpose To assist the company in achieving its business objectives and revenue targets by working as part of team delivering first class multi-channel support to all customers and partners. Achieved by answering incoming enquiries… Show more I am pleased to say I start a new Role as of 21st August 2023! I look forward to undertaking this role with a new team of people, I will bring with me all I’ve learned in my previous roles, and look forward to supporting customers all I can. Role Purpose To assist the company in achieving its business objectives and revenue targets by working as part of team delivering first class multi-channel support to all customers and partners. Achieved by answering incoming enquiries within agreed timescales, including Live webchats, providing customers information on products and services, accurate processing, and monitoring of sales orders, Proactively follow up and reach out to customers that have requested a quote or brochure, responding to enquiries and finding solutions to customer issues. The role will require regular liaison with our customers & internal colleagues to ensure the customer journey is efficient and service levels are achieved. Show less



Shropshire Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Service Support Officer

  • Aug 2021 - Aug 2023

• Customer Service Advisor

  • Sep 2020 - Aug 2021

  Trained in customer service for the following service areas within the local authority: Waste, Registry, Highways, Parking, School Admissions, School Transport, Planning, Blue Badge, Concessionary Travel, Emergency Funding Support Applications, COVID Vaccines and COVID Public Health. Had very high scores on call listening and work well with the team remotely.



Shocklogic

• United Kingdom
• Events Services
• 1 - 100 Employee

• Client Account Coordinator

  • May 2020 - Sep 2020

  I was approached by EPMA’s supplier of event software to work for them to assist with the transition from software for physical events to virtual events. As a client account coordinator I organised projects, liaising with clients and supporting webinars and virtual events technically, both in preparation and as they have happened for clients of the company. Whilst I enjoy this role and it has been excellent during lockdown, I would prefer to pursue a full time role with more direct involvement… Show more I was approached by EPMA’s supplier of event software to work for them to assist with the transition from software for physical events to virtual events. As a client account coordinator I organised projects, liaising with clients and supporting webinars and virtual events technically, both in preparation and as they have happened for clients of the company. Whilst I enjoy this role and it has been excellent during lockdown, I would prefer to pursue a full time role with more direct involvement in the projects I work on. As my role at EPMA was moving to France, I worked out an arrangement where I worked for EPMA part time to help them with the transition from the UK to France, and to help Shocklogic with the transition from physical to virtual events. Show less I was approached by EPMA’s supplier of event software to work for them to assist with the transition from software for physical events to virtual events. As a client account coordinator I organised projects, liaising with clients and supporting webinars and virtual events technically, both in preparation and as they have happened for clients of the company. Whilst I enjoy this role and it has been excellent during lockdown, I would prefer to pursue a full time role with more direct involvement… Show more I was approached by EPMA’s supplier of event software to work for them to assist with the transition from software for physical events to virtual events. As a client account coordinator I organised projects, liaising with clients and supporting webinars and virtual events technically, both in preparation and as they have happened for clients of the company. Whilst I enjoy this role and it has been excellent during lockdown, I would prefer to pursue a full time role with more direct involvement in the projects I work on. As my role at EPMA was moving to France, I worked out an arrangement where I worked for EPMA part time to help them with the transition from the UK to France, and to help Shocklogic with the transition from physical to virtual events. Show less



European Powder Metallurgy Association

• France
• Mining
• 1 - 100 Employee

• Events and Administration Assistant

  • Aug 2017 - Sep 2020

  I learned so much in my time with the EPMA, as the hub of a very niche industry I became a professional in dealing with situations as they arose and building networks, to make sure I understood and best served those in business and science who are the members of the industry. The EPMA is a European Trade Association that provides networking, training and events for the Powder Metallurgy Industry, including its annual PM Congress and Exhibition. The detailed organisation of the congress was my… Show more I learned so much in my time with the EPMA, as the hub of a very niche industry I became a professional in dealing with situations as they arose and building networks, to make sure I understood and best served those in business and science who are the members of the industry. The EPMA is a European Trade Association that provides networking, training and events for the Powder Metallurgy Industry, including its annual PM Congress and Exhibition. The detailed organisation of the congress was my main responsibility. The Euro PM2019 Congress and Exhibition ran over three days in Maastricht, The Netherlands. The event included over 200 industry presentations, I liaised with each and every presenting author to make sure their presentation and paper publication was set up correctly, building and maintaining relationships with the organisation over years. The event had approximately 1300 attendees, and I assisted with sales, marketing and the registration logistics setup. I have gained experience of large scale event organisation, data management and event organisation processes. I also managed the Young Engineers Event independently, both in advance of the event and onsite, involving being responsible for a budget, and being responsible for an event from marketing stage to feedback stage, and everything in between. This project was small in comparison to my main role, so needed careful management and prioritisation to fit it around my main responsibilities. Show less I learned so much in my time with the EPMA, as the hub of a very niche industry I became a professional in dealing with situations as they arose and building networks, to make sure I understood and best served those in business and science who are the members of the industry. The EPMA is a European Trade Association that provides networking, training and events for the Powder Metallurgy Industry, including its annual PM Congress and Exhibition. The detailed organisation of the congress was my… Show more I learned so much in my time with the EPMA, as the hub of a very niche industry I became a professional in dealing with situations as they arose and building networks, to make sure I understood and best served those in business and science who are the members of the industry. The EPMA is a European Trade Association that provides networking, training and events for the Powder Metallurgy Industry, including its annual PM Congress and Exhibition. The detailed organisation of the congress was my main responsibility. The Euro PM2019 Congress and Exhibition ran over three days in Maastricht, The Netherlands. The event included over 200 industry presentations, I liaised with each and every presenting author to make sure their presentation and paper publication was set up correctly, building and maintaining relationships with the organisation over years. The event had approximately 1300 attendees, and I assisted with sales, marketing and the registration logistics setup. I have gained experience of large scale event organisation, data management and event organisation processes. I also managed the Young Engineers Event independently, both in advance of the event and onsite, involving being responsible for a budget, and being responsible for an event from marketing stage to feedback stage, and everything in between. This project was small in comparison to my main role, so needed careful management and prioritisation to fit it around my main responsibilities. Show less



National Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Shop and Visitor Reception Assistant

  • Oct 2008 - Jul 2017

  Visitor services, membership sales, retail, engagement, working with both staff and volunteers. Visitor services, membership sales, retail, engagement, working with both staff and volunteers.



MediaActive Projects CIC

• Wem, Shropshire

• Creative Projects Assistant

  • Apr 2016 - Nov 2016

  My role at MediaActive was very varied, I was a representative of MediaActive at events they attended. It was my responsibility to document their activities for the purposes of evidencing funding bids, PR and encouraging investors. I planned workshops and events, liaising with schools, young people, and local arts organisations. Admin and manual setup for a photography exhibition at Theatre Severn, including ordering prints and creating the exhibition programme for the Artist. Bogwatch -… Show more My role at MediaActive was very varied, I was a representative of MediaActive at events they attended. It was my responsibility to document their activities for the purposes of evidencing funding bids, PR and encouraging investors. I planned workshops and events, liaising with schools, young people, and local arts organisations. Admin and manual setup for a photography exhibition at Theatre Severn, including ordering prints and creating the exhibition programme for the Artist. Bogwatch - planning of a live via satellite broadcast from Ellesmere’s wildlife festival, Merefest, I created the call sheet and was floor manager on the day. Random Acts film - I was producer on a short film funded by Channel 4 - ‘Glass Girls’ directed by Dale Cullis. BFI Film Academy - I assisted with administration, facilitating and recording outcomes of MediaActives workshop on film careers for young people. Show less My role at MediaActive was very varied, I was a representative of MediaActive at events they attended. It was my responsibility to document their activities for the purposes of evidencing funding bids, PR and encouraging investors. I planned workshops and events, liaising with schools, young people, and local arts organisations. Admin and manual setup for a photography exhibition at Theatre Severn, including ordering prints and creating the exhibition programme for the Artist. Bogwatch -… Show more My role at MediaActive was very varied, I was a representative of MediaActive at events they attended. It was my responsibility to document their activities for the purposes of evidencing funding bids, PR and encouraging investors. I planned workshops and events, liaising with schools, young people, and local arts organisations. Admin and manual setup for a photography exhibition at Theatre Severn, including ordering prints and creating the exhibition programme for the Artist. Bogwatch - planning of a live via satellite broadcast from Ellesmere’s wildlife festival, Merefest, I created the call sheet and was floor manager on the day. Random Acts film - I was producer on a short film funded by Channel 4 - ‘Glass Girls’ directed by Dale Cullis. BFI Film Academy - I assisted with administration, facilitating and recording outcomes of MediaActives workshop on film careers for young people. Show less



Wem Town Hall Community Trust

• Wem

• Marketing and Administration Assistant

  • Jan 2015 - Mar 2016

  Exhibition - I initiated, facilitated and administered an exhibition of Sunnyside Arts’ work in the gallery, hosted the opening and kept track of sales of the artwork. I planned and oversaw two craft fairs single handedly, and a Wedding Fair that took place on 7th February 2015, which was a success for the local suppliers and made Wem Town Hall a profit. Day to day marketing - social media, press, on-site point of sale materials. Sweet Pea Art and Craft market - The Spring… Show more Exhibition - I initiated, facilitated and administered an exhibition of Sunnyside Arts’ work in the gallery, hosted the opening and kept track of sales of the artwork. I planned and oversaw two craft fairs single handedly, and a Wedding Fair that took place on 7th February 2015, which was a success for the local suppliers and made Wem Town Hall a profit. Day to day marketing - social media, press, on-site point of sale materials. Sweet Pea Art and Craft market - The Spring Market was run in conjunction with Wem’s Eckford Sweet Pea Flower Show, to highlight local producers, I sourced and chose the stallholders, and marketed and administered the event. Wem Christmas Fair - liaising with the local community to work together and create a whole-town Christmas event. I was responsible for a craft fair which filled the venue and brought the community together. Weekly market - collecting rents, marketing and developing the market’s offer. Wedding Fair - I built a new event at Wem Town Hall from scratch, as the they needed to advertise the possibility of the building being a wedding venue, this was excellent marketing, brought the community together and turned a profit. Show less Exhibition - I initiated, facilitated and administered an exhibition of Sunnyside Arts’ work in the gallery, hosted the opening and kept track of sales of the artwork. I planned and oversaw two craft fairs single handedly, and a Wedding Fair that took place on 7th February 2015, which was a success for the local suppliers and made Wem Town Hall a profit. Day to day marketing - social media, press, on-site point of sale materials. Sweet Pea Art and Craft market - The Spring… Show more Exhibition - I initiated, facilitated and administered an exhibition of Sunnyside Arts’ work in the gallery, hosted the opening and kept track of sales of the artwork. I planned and oversaw two craft fairs single handedly, and a Wedding Fair that took place on 7th February 2015, which was a success for the local suppliers and made Wem Town Hall a profit. Day to day marketing - social media, press, on-site point of sale materials. Sweet Pea Art and Craft market - The Spring Market was run in conjunction with Wem’s Eckford Sweet Pea Flower Show, to highlight local producers, I sourced and chose the stallholders, and marketed and administered the event. Wem Christmas Fair - liaising with the local community to work together and create a whole-town Christmas event. I was responsible for a craft fair which filled the venue and brought the community together. Weekly market - collecting rents, marketing and developing the market’s offer. Wedding Fair - I built a new event at Wem Town Hall from scratch, as the they needed to advertise the possibility of the building being a wedding venue, this was excellent marketing, brought the community together and turned a profit. Show less