Director of People Operations

• May 2022 - Present

Human Resources Lead

• Feb 2021 - Aug 2022

Human Resources Consultant

• Oct 2021 - May 2022

Head of People and Culture

• Jan 2017 - Feb 2021

Through my role, I am accountable for the effective operation of the HR function, and navigating the employee life-cycle in its entirety; this entails leading workforce planning and recruitment, reward and recognition, performance management, and learning and career development. Highlights from my role include: • Embedded HR compliance, diversity and inclusion, policy and procedure development and implementation and organisational culture • Created and rolled out the HR function, including implementation of the people strategy and vision in accordance with Armorgard’s plans for business expansion and success • Achieved Platinum Investors in People accreditation, after initial assessment, a first ever accomplishment for the organisation • Steered the firm to achieve ISO9001 in 2019, advocating Health & Safety and working with Operations to attain compliance • Formulated and launched people policies and procedures to boost performance and engagement

HR Manager

• Jul 2016 - Dec 2016

Here, in a newly created position, I managed the People Development team, consisting of three direct reports; this involved workload scheduling, setting objectives and completing annual PDRs. Highlights from my role included: • Provided an excellent HR management service to staff, including management, which entailed offering advice on all employee relations and performance management enquiries • Engaged as the initial contact for HR, cascading information between HR and other personnel • Worked with the internal recruiting team and other stakeholders ensuring on-time completion of the recruitment process across all brands, including issuing contracts and new starter details • During a period of organisational change, undertook staff redundancies following roll out the new accounts function • Embedded a cohesive HR team within the business

Human Resources Business Partner

• Nov 2015 - Jun 2016

I was approached to engage as a pivotal affiliate of the leadership team to implement the new induction process, and successfully launched the method across all assigned areas. Highlights from my role included: • Delivered a notable management training programme, to coach and upskill management to facilitate business growth • Created and launched the psychometric assessment for care employees • Managed extensive employee relations casework including dispute resolutions, disciplinary, grievances, absence, retirement and redundancy • Led the recruitment & selection processes, delivering analytical feedback on psychometric tests and coaching on competency based interview techniques • Improved the on boarding method, delivering a successful corporate induction programme

HR Analyst

• Aug 2013 - Nov 2015

Within this function, I supported the roll out of a new performance management function across UK, Ireland, Germany and Norway.Highlights from my role included:• Managed the payroll process for UK & Ireland HR Manager and UK Finance Controller• Led the entire recruitment and selection function for UK and Ireland, dealing with requisition requirements, management of sources of hire, interview and selection processes• Shaped the European induction programme for all staff and contributed to implementation• Managed training in line with on-site requirements and global programming• Headed the UK’s auto enrolment pension process, working with the pension regulator to ensure compliance

HR Business Partner

• Aug 2013 - Nov 2015

HR Assistant

• Jun 2012 - Aug 2013

HR Generalist role, including Payroll HR Generalist role, including Payroll

Student

• Sep 2011 - Aug 2013

Achieved PostGrad Diploma and Masters Degree in Human Resources Management Achieved PostGrad Diploma and Masters Degree in Human Resources Management

Learning Assistant

• Jan 2011 - Sep 2011

Assisting students with learning difficultties Assisting students with learning difficultties

Group Training Officer

• Feb 2006 - Apr 2008

Delivering Group training initiatives from the onboarding process to internal customer service programmes. Supporting Management teams with performance management, training & development and employee relations. Delivering Group training initiatives from the onboarding process to internal customer service programmes. Supporting Management teams with performance management, training & development and employee relations.