Sales Associate

• Jul 2019 - Present

• Exceed monthly sales quotas for jewelry and accessories• Increase store profitability by acquiring and managing small business accounts• Conduct offsite presentations to promote company products and services• Consistently improve the level of customer satisfaction and outperform sales every quarter • Maintain and update jewelry records and organize inventory • Maintain a positive attitude, making customers feel welcome and ensuring they have the best experience

Sales Specialist

• Jul 2019 - Present

Flight Attendant

• Sep 2013 - Jan 2023

• Ensure cabin safety and security during all phases of flight, including boarding and deplaning • Prepare and secure doors and announce departure/arrival information to passengers over the PA system • Provide instruction and demonstration of onboard safety features • Set up galley, check supplies, stows beverage and snack carts, and verify the count • Maintain a professional appearance and compliance with uniform and appearance guidelines while in public view (e.g., during a commute, pre-flight activities, and flight operations) • Project and always maintain a positive attitude and composure • Follow all Federal Aviation Regulations as required as well as all established Airlines policies and procedures • Initialize and conduct emergency evacuation of the cabin if necessary • Conduct preflight safety check of cabin emergency equipment • Ensure proper loading and storage of carry-on luggage before and during the flight • Sell snacks and/or beverages (including alcohol), collect and stow all beverage and snack service items inflight and before landing, and inform passengers of all onboard products • Provide emergency medical assistance (e.g., performing CPR and basic first aid) • Participate and complies with all DOT, FAA, and Frontier Airlines’ regulations regarding drug and alcohol compliance of safety-sensitive transportation employees • Perform tasks that require frequent walking, bending to ankle level, reaching above shoulder level, and reaching inside overhead bins to retrieve or store items Show less

Store Manager

• Sep 2012 - Apr 2013

• Responsible for all employees, including day and night shifts, monitoring tasks, and time management. • Provided impeccable customer service in person, virtually, or via phone. • Acted as brand ambassador by speaking positively and acting like an owner • Oversaw and supported all administrative duties and ensured store operations smoothly • Add incoming shipments and update merchandise into the inventory system • Performed administrative tasks which included: filing invoices, writing reports, faxing, copying and • assisting with payments. • Created new displays throughout the store, maintained and organized merchandise on the sales floor • Assisted with sales and marketing as needed • In charge of the selection process, interviewing, and hiring new employees. • Trained and coached new employees. • Take incoming phone calls to assist customers’ questions. • Created yearly, monthly, and daily goal spreadsheets. • Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports • Kept employee schedule monthly. • Responsible for opening and closing procedures, counting daily totals, and recording report totals. • Built a solid relationship with partner (SF Bloomingdales) team members, communicating directly with store manager Show less

General Manager

• Aug 2007 - Sep 2012

• Managed restaurant staff of over 20 full-time and part-time employees, including front-of-house (servers, bartenders) and back-of-house (cooks, dishwashers) positions. • Held daily meetings between lunch and dinner shifts to highlight successes, improve upon failures, and keep employees informed on restaurant menu changes. • Maintained high standards of guest satisfaction, employee hygiene, and kitchen workplace safety procedures. • Handled EOD balancing and managerial accounting tasks as required to ensure financial stability and growth. • Responsible for interviewing, hiring, onboarding, and terminating employees • Planned restaurant events and ensured event success • Oversaw all administrative duties such as Account Payable and Receivables, Schedules, Revenue Strategy, Checks and balances, and Supply orders Show less