Experience

Meiyume

• Human Resources Administrator

  • Oct 2019 - Present



Novia Financial Plc

• Client Service Administrator

  • Dec 2017 - Oct 2019

  Based on the Servicing Team working for an adviser based platform. • Train new members of staff on the team's process and procedures• Working to tight deadlines to ensure funds are in place to trade.• Contact with IFA’s and other schemes via email, phone and letters. • Crossed trained to handle overflow from other teams• Maintaining client service database



STA Travel

• Travel Specialist

  • Feb 2017 - Dec 2017

  Long Haul Travel Specialist – focus is on Round the World Itineraries and tailoring unique trips for clients.• Hit 4 month Introductory target within 2.5 months• Specialising in Multi Stop itineraries – with focus on KPI’s including accommodation, insurance, tours and special STA products• Dealing with multiple client enquiry channels – emails, phone, appointment requests and walk ins.• Building relationships with clients and ensuring a first class service.



Dentons Pension Management Ltd

• Secretary

  • Jul 2016 - Jan 2017

  Secretary to two administrators and a senior consultant. **Left due to relocation**• Set up Self Invested Personal Pensions (SIPP) and Small Self-Administered Schemes (SSAS) for clients• Run identity checks on prospective and existing clients.• Produce financial statements and trustee reports. • Keep the database updated and correct.• Ensuring deadlines are met for required tasks.



Exodus Travels Ltd

• Adventure Speciliast

  • Feb 2013 - Jul 2016

  Trekking Specialist & Winter Specialist Escorted tour specialist dealing with client enquiries via phone, email and live chat. Added flights, insurance and extensions where applicable• Personal Highest TTV in 1 month over 495K. With an average of £330k TTV per month. • Highest volume of calls on average per month taken within the team • Winter specialist and Trekking Specialist • Average conversion 80%



Flight Centre Travel Group

• Adventure Specialist

  • Feb 2011 - Feb 2013

  Worked in the retail store - named Intrepid My Advenrture store : A joint venture partnership with Intrepid and Flight Centre. A one stop adventure travel shop. Designed for specific expertise on adventure travel. Main suppliers used: Intrepid, G Adventures, Exodus and Tucan. • Consistently hit individual target, achieved Cost of Seat (COS) within 4 months• Was a key consultant in developing the brand, 6th employee to be hired due to my experience and passion for group touring and… Worked in the retail store - named Intrepid My Advenrture store : A joint venture partnership with Intrepid and Flight Centre. A one stop adventure travel shop. Designed for specific expertise on adventure travel. Main suppliers used: Intrepid, G Adventures, Exodus and Tucan. • Consistently hit individual target, achieved Cost of Seat (COS) within 4 months• Was a key consultant in developing the brand, 6th employee to be hired due to my experience and passion for group touring and trekking.• Continually improving the team’s knowledge on more niche destinations and coaching novices using my own sales experience and strategies. • Building strong relationships with key suppliers via morning meetings and training events. • Ran our travel evening events at the store and represented the company at travel shows.• Continually trying to improve my expertise by going on FAM’s and travelling on group tours for my holidays. • Built personalised itineraries to ensure trips where unique for each client. Started in Flight Centre Retail - promoted to the Adventure store due my expertise. Show more Show less



Thomas Cook

• Overseas Resort Administrator

  • Apr 2009 - Nov 2010

  Worked in various destinations throughout the summer and winter months:Summer Destinations: Turkey and Crete. Winter Destinations: Egypt and Fuerteventura • Complaint handling, hotel reservations, selling flights and excursions.• Hosting welcome and departure meetings on the Gulets. Arranging coach timetables for pick up/drop off.• Quality of care procedures.• Typing all necessary documents and correspondence as required.



Brook Street

• Legal Secretary/ PA/Medical Secretary

  • Jan 2007 - Apr 2009

  Worked in temporary roles over this period as I was funding my travels and this provided me flexibility and a source of income when I was back in the UK. Roles worked: • Legal Secretary, Curwens Solictors (Probate)• Legal Secretary, RB Partnership (Conveyancing and Probate)• PA to Deputy Director of Nursing and Clinical Governance for Barnet, Enfield and Haringey, Mental Health Unit• Medical Secretary, Urology Unit, Barnet Hospital



Boulter and Company Solicitors

• Legal Secretary

  • 2005 - 20072 years

  Legal Secretary (Conveyancing, Litigation and Probate • Maintaining and organising the company filing system.• Answering incoming calls. • Typing (audio) all necessary legal documents and correspondence as required.