Experience

Elevated Marketing OKC

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing Coordinator

  • Mar 2022 - Present

  Managing multiple social media accounts, crafting copywriting for various campaigns, developing marketing strategies, creating graphic design content, providing analytics reports and insights, scheduling posts, and executing Google Ads, Apple App Store Ads, Meta Advertisements, and Youtube Advertisements. Additionally, engaging in client relations and communications, coordinate with contractors, and provide photography and assistance on shoot days for videography projects. Managing multiple social media accounts, crafting copywriting for various campaigns, developing marketing strategies, creating graphic design content, providing analytics reports and insights, scheduling posts, and executing Google Ads, Apple App Store Ads, Meta Advertisements, and Youtube Advertisements. Additionally, engaging in client relations and communications, coordinate with contractors, and provide photography and assistance on shoot days for videography projects.



INSURICA

• United States
• Insurance
• 300 - 400 Employee

• Marketing Internship

  • Jun 2021 - Feb 2022

  Researching marketing strategies, proposing adjustments to current strategies accordingly, and creating graphic representations of data, and translating complex research into easily readable content for stakeholders and other departments. Additionally, I monitored and managed the company’s social media platforms, adjusting outreach tactics as needed. Researching marketing strategies, proposing adjustments to current strategies accordingly, and creating graphic representations of data, and translating complex research into easily readable content for stakeholders and other departments. Additionally, I monitored and managed the company’s social media platforms, adjusting outreach tactics as needed.



American Fidelity

• United States
• Insurance
• 700 & Above Employee

• Customer Experience Intern

  • Feb 2019 - May 2021

  Responded to customer emails and calls with an emphasis on building rapport and providing spectacular customer service. I was a subject matter expert in FSA, HSA, HRA, DCA, and LPF medical reimbursement accounts. Facilitated in-person and virtual training classes on customer service emails about health reimbursement accounts. Assisted with recruiting, billing, and assisted the LEAN team in creating an efficient work environment. Responded to customer emails and calls with an emphasis on building rapport and providing spectacular customer service. I was a subject matter expert in FSA, HSA, HRA, DCA, and LPF medical reimbursement accounts. Facilitated in-person and virtual training classes on customer service emails about health reimbursement accounts. Assisted with recruiting, billing, and assisted the LEAN team in creating an efficient work environment.



Beauty Brands

• United States
• Retail
• 700 & Above Employee

• Shift Manager

  • May 2018 - Feb 2019

  Ensure that the daily operations of Beauty Brands run smoothly. Including checking and maintaining sales, opening and closing the store, and nightly till counts. Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands. Helped customers find the perfect product for their specific needs. Ensure proper execution of marketing plans, promotional programs, and visual merchandising standards. Ensure that the daily operations of Beauty Brands run smoothly. Including checking and maintaining sales, opening and closing the store, and nightly till counts. Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands. Helped customers find the perfect product for their specific needs. Ensure proper execution of marketing plans, promotional programs, and visual merchandising standards.



Chick-fil-A Restaurants

• United States
• Restaurants
• 700 & Above Employee

• Team Leader

  • May 2016 - Sep 2018

  Maintained Chick-fil-A's customer service standards and strived to go "the second mile" for customers. Worked alongside the Owner/Operator, as part of a high-performance leadership team, to execute the business strategy. Maintained a positive working relationship and treated all employees with respect while providing them with direction and feedback. Maintained Chick-fil-A's customer service standards and strived to go "the second mile" for customers. Worked alongside the Owner/Operator, as part of a high-performance leadership team, to execute the business strategy. Maintained a positive working relationship and treated all employees with respect while providing them with direction and feedback.