Experience

Cycling UK

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Senior Philanthropy Officer

  • Jul 2023 - Present

• Fundraising and membership officer

  • Oct 2021 - Jul 2023

  Creating compelling retention and acquisition multi-channel campaigns to give new and existing members the best experiences. Managing relationships with partners to create engagement initiatives and add value to both partners and members.Leading on fundraising campaigns and raffles, supporting the Fundraising Manager to secure income targets across multiple fundraising streams. Supporting on legacy stewardship and creation of special appeals. Building on memory giving, and third party giving platforms. Show less



Art Fund

• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Supporter Care

  • Jul 2018 - Oct 2021

• Supporter Services Administrator

  • Jul 2018 - Oct 2021

  Assisting the Supporter Services Manager in all aspects of the smooth delivery of the national art pass membership scheme. I enjoy building strong relationships with supporters and suppliers alike and regularly deliver face to face and online training to our call centre team. Spotting areas for improvement and finding interesting ways to deliver training is a real highlight of my role. Liaising with suppliers and refining process or spotting pinch points and resolving these is a key part of the role. I am skilled at investigating customer complaints and ensuring the root cause of the issue is resolved to constantly be improving the supporter journey. I am used to doing in depth investigations of financial processes and looking at/ cleaning supporter data to find and resolve issues. Super user level on CRM, GDPR compliant with Direct debit training who also enjoys preparing email campaigns for our 500,000 members in Dot Digital. A busy role in a small team of just 2 to manage a large membership base requiring excellent organisation and prioritisation skills with a solid focus on delivering excellent customer care and building strong and positive relationships. Show less



Vibe Teaching

• United Kingdom
• Staffing and Recruiting
• 200 - 300 Employee

• SEN Teaching Assistant

  • Jun 2018 - Jul 2018

  Working with children with complex SEN needs. Using Makaton sign language and PECS communication systems for improved communication. Filing evidence to support end of term reports, modelling good practice and behaviour and assisting with classroom resources and supporting parents and teachers with children's individual needs. Working with children with complex SEN needs. Using Makaton sign language and PECS communication systems for improved communication. Filing evidence to support end of term reports, modelling good practice and behaviour and assisting with classroom resources and supporting parents and teachers with children's individual needs.



Cook, Blackheath

• Assistant Manager

  • Jun 2017 - Mar 2018

   High levels of customer service over email, face to face and via phone.  Adept in computer systems operating the extranet, shopwave and iPad system accurately.  Take bookings and packing items with accuracy for home delivery and click and collect orders.  Managing stock and book three large scale food deliveries per week and log any wastage, broken items or customer returns.  Handling customer complaints investigating and upscaling these to head office where necessary.  Up-selling to improve sales targets and provide customers with strong product knowledge.  High level of food hygiene and health and safety knowledge following all protocols and performing daily cleaning and safety checks.  Running events and promotional days in store.  Key holder opening and closing the store.  Numerate- managing the daily banking, reconciliations and float and depositing profits into the bank.  Liaising with store manager, head office and franchise holder to ensure smooth running of the store. Being solely responsible for the store when the manager is away. Show less



Vibe Teaching

• United Kingdom
• Staffing and Recruiting
• 200 - 300 Employee

• Special Education Assistant

  • Jan 2017 - Sep 2017

   Communicating with teachers, parents and students with complex special needs and requirements with sensitivity and discretion.  Basic Makaton sign language and PECS communication system to strengthen communication skills and improve student learning.  Adhering to child safeguarding and school policies at all times.  Preparing classroom resources.  Communicating with teachers, parents and students with complex special needs and requirements with sensitivity and discretion.  Basic Makaton sign language and PECS communication system to strengthen communication skills and improve student learning.  Adhering to child safeguarding and school policies at all times.  Preparing classroom resources.



THEATREBUGS (GUILDFORD) LIMITED

• London and Surrey, United Kingdom

• Drama Facilitator, Teacher and party leader

  • Oct 2015 - Dec 2016

  Communicating with schools, parents, teachers and head office when required. Managing my own schedule and business. Filing accurate invoices and delivering a high standard of customer service and entertainment. Organisational and administrative skills to lesson plan effectively. Adaptability to different age groups and put on full scale Summer and Christmas productions. Delegating to a Teaching Assistant or working alone. Following child safe guarding practices and school policies at all times. Show less



Contact

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Front of House Staff and Creative Expert

  • Oct 2014 - Oct 2015

  Responsibilities included making announcements and guiding audience members around the Contact Theatre's multiple spaces. Customer service both over the phone and face to face. Health and Safety and fire evacuation protocols. Cash and money handling, stock taking and cashing up as well as opening and closing the bar and café when required. Preparing food and drink, table linen and utensils for workshops and conferences. As a creative expert I used my drama facilitation skills to perform and demonstrate in customer service advice workshops. Show less



Hamleys

• Retail
• 100 - 200 Employee

• Event and Entertainment Team Member

  • Feb 2015 - Aug 2015

  This was a fast paced environment with a variety of different events and responsibilities requiring skills both in sales, administration and most importantly customer service. I ran themed events and birthday parties tailoring them to the child and parents likes and dislikes. This involved taking accurate bookings and detailed information both face to face and over the phone. I entertained families, advised on gifts and helped run and manage all of the varied events. This required working in a team and working alone, leadership and communication skills and strong customer service to people of all ages. Show less



Theatre Royal Windsor

• United Kingdom
• Entertainment
• 1 - 100 Employee

• Box Office Assistant and Stage Door Receptionist

  • Jul 2011 - Aug 2013

  During my time at Theatre Royal Windsor I would ensure a high level of customer service taking bookings both over the phone and in person. I would upsell tickets for upcoming shows and manage the ticket booking and computer system effectively. This was a fast paced environment especially during sold out shows. I would work both in a team and on my own and would help promote the theatre from effective sales to giving out flyers. On the stage door reception I would be in charge of the backstage dressing room keys, signing people in and out of the building and maintaining the backstage crews safety. I would also be responsible for the switchboard ensuring clients got through to the correct department and taking down messages or sending emails accurately which required strong communication skills and a high level of customer service. Show less