Experience

The Diner (UK)

• United Kingdom
• Restaurants
• 1 - 100 Employee

• General Manager

  • May 2015 - Present

  As a General Manager, I run my own site and have sole responsibility for operations of that restaurant. This requires me to be a highly organised person and to manage all facets of the site. I strive to ensure that the highest standard of service is provided throughout all departments, not only for the happiness of my customers but also my staff's satisfaction. My main duties include: • Weekly stock-takes and weekly sales reports. • Weekly presentations to Operations Managers and fellow General Managers to track weekly and quarterly progression. • Creating rotas that are within budgets. • Interviewing, hiring and training of staff. • Team management and problem-solving. • Mentoring staff and career structuring. • Brainstorming innovative, promotional ideas and then implement. • Daily social media updates for customers. • Fire Marshall and Health and Safety / First Aid trained. • Complaints handling and management. Show less



Pub On The Park

• United Kingdom
• 1 - 100 Employee

• Assistant Manager

  • Sep 2011 - Sep 2014

  Managing all operations of one of East London's busiest bars. From hiring and training of staff and issuing disciplinaries, to organising large private functions and maintaining the highest standard of customer service and efficiency at all times in a very busy environment. I was also required to handle large amounts of cash and be aware of stock control at all times. Managing all operations of one of East London's busiest bars. From hiring and training of staff and issuing disciplinaries, to organising large private functions and maintaining the highest standard of customer service and efficiency at all times in a very busy environment. I was also required to handle large amounts of cash and be aware of stock control at all times.



DV247 / Digital Village

• United Kingdom
• Musicians
• 1 - 100 Employee

• Assistant Branch Manager / Guitar Manager

  • Sep 2011 - Sep 2014

  I was responsible for managing and overseeing every facet of one of London’s largest music show rooms. This involves managing a team of 6 salespeople. I had to ensure that sales targets were met and that every enquiry was handled with expert knowledge and customer service. I reported daily to the branch manager with sales statistic and other relevant sales reports. The role also included regular meetings with the directors, down to salesperson level to present new, innovative ways to constantly improve the running and efficiency and performance of the store. Therefore myself and my staff’s product knowledge had to be up to date. This allowed us all to effectively assist the broad spectrum of customers that we would deal with on a daily basis. This ranged from the beginner right through to the professional musician. I developed relationships with new suppliers as well as maintaining great relationships existing suppliers. I monitored the performance of my staff and helped close sales where necessary. I was also required to resolve potential conflicts, troubleshooting, a constant awareness of stock and ordering while pre-empting any potential obstacles that may interfere with the day to day running of the store. Show less



Tower Records

• Retail
• 1 - 100 Employee

• Sales / Customer Service

  • Oct 2009 - Jan 2011

  Providing an informed and efficient service for all customers and clients of Tower Records. This included dealing with the general public both face to face and over the phone as well as online. I was responsible for placing orders on behalf of customers. In addition, I would also handle cash and credit transactions on a daily basis. Stock control and awareness of what was available at all times was vital. In my job description, I had to be aware of new releases from all record labels that the company dealt with and be knowledgeable in all facets of the music industry. Show less



Monster Animation

• County Dublin, Ireland

• Animation and Design:

  • Jan 2008 - Mar 2009

  Overseeing all aspects of the project. I was working closely with both Producer and Director. I managed a team of 8 animators, 3 background artists and 1 compositor. My main task was to ensure that all deadlines were met while setting up scenes for all animators as delegated by the director and presenting weekly progress reports to the producer. It was a challenging role but loved every minute of it. Overseeing all aspects of the project. I was working closely with both Producer and Director. I managed a team of 8 animators, 3 background artists and 1 compositor. My main task was to ensure that all deadlines were met while setting up scenes for all animators as delegated by the director and presenting weekly progress reports to the producer. It was a challenging role but loved every minute of it.