Experience

Gheel Autism Services CLG

• Ireland
• Non-profit Organization Management
• 1 - 100 Employee

• Social Care Worker

  • Apr 2021 - Present

  As a Social Care Worker in the NKCST promoting independence and supporting others to learn is an area I'm very passionate about. A commitment to the values of Gheel Autism Service and promoting independent living within the community is integral. Encouraging community inclusion such as further education, possible employment or taking part in a local community service for example enriches our lives, and this is what I love about my role. This is not only beneficial to the people we support but… Show more As a Social Care Worker in the NKCST promoting independence and supporting others to learn is an area I'm very passionate about. A commitment to the values of Gheel Autism Service and promoting independent living within the community is integral. Encouraging community inclusion such as further education, possible employment or taking part in a local community service for example enriches our lives, and this is what I love about my role. This is not only beneficial to the people we support but to the community as a whole as it encourages and develops friendships and relationships. In the Community Support Team, the people that we support have individualised support plans that facilitate the lifestyle that suits one best. Using these personalised support plans and a Person Centred Approach while ensuring an excellent quality of life is key. With that being said empowerment, inclusion and encouraging best practice is what continues to build positive relationships and meaningful experiences throughout the lives of the people that we support.

• Relief Care Assistant

  • Jan 2021 - Apr 2021



Virgin Atlantic

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Customer Solutions Adviser

  • Jan 2020 - Jul 2020

  Delivering against revenue targets on outbound calls. Bringing the Virgin Atlantic product to life and promoting the benefits of the Virgin experience. Seeking resolution to issues raised by customers (internal and external), stakeholders and partner companies. Taking responsibility for flight delay notifications and commencing outbound call outs/also ensuring the SMS text process is initiated for affected customers. Actioning administrative inboxes in a timely… Show more Delivering against revenue targets on outbound calls. Bringing the Virgin Atlantic product to life and promoting the benefits of the Virgin experience. Seeking resolution to issues raised by customers (internal and external), stakeholders and partner companies. Taking responsibility for flight delay notifications and commencing outbound call outs/also ensuring the SMS text process is initiated for affected customers. Actioning administrative inboxes in a timely manner. To assist with outbound campaigns which will offer greater Customer service and secure revenue for Virgin Atlantic. Investigating complex or advanced pre-travel issues to reduce potential service failures and negative impact on NPS. Managing customer experience in a disruption situation (schedule/aircraft changes), making sure that customers are notified and plans rearranged. Liaising with stakeholders and partners enabling you to reach the right decision in problem/issue resolution. Compensating passengers in line with service recovery standards and procedures while keeping costs to the business to a minimum. Giving a personal, individual touch to all our customers, stakeholders, partners and suppliers, in a professional manner that upholds the brand values of Virgin Atlantic. Show less Delivering against revenue targets on outbound calls. Bringing the Virgin Atlantic product to life and promoting the benefits of the Virgin experience. Seeking resolution to issues raised by customers (internal and external), stakeholders and partner companies. Taking responsibility for flight delay notifications and commencing outbound call outs/also ensuring the SMS text process is initiated for affected customers. Actioning administrative inboxes in a timely… Show more Delivering against revenue targets on outbound calls. Bringing the Virgin Atlantic product to life and promoting the benefits of the Virgin experience. Seeking resolution to issues raised by customers (internal and external), stakeholders and partner companies. Taking responsibility for flight delay notifications and commencing outbound call outs/also ensuring the SMS text process is initiated for affected customers. Actioning administrative inboxes in a timely manner. To assist with outbound campaigns which will offer greater Customer service and secure revenue for Virgin Atlantic. Investigating complex or advanced pre-travel issues to reduce potential service failures and negative impact on NPS. Managing customer experience in a disruption situation (schedule/aircraft changes), making sure that customers are notified and plans rearranged. Liaising with stakeholders and partners enabling you to reach the right decision in problem/issue resolution. Compensating passengers in line with service recovery standards and procedures while keeping costs to the business to a minimum. Giving a personal, individual touch to all our customers, stakeholders, partners and suppliers, in a professional manner that upholds the brand values of Virgin Atlantic. Show less



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Cabin Crew

  • Mar 2019 - Sep 2019

  Attend pre-flight briefings where cabin crew are allocated working positions and briefed regarding the upcoming flight Carry out pre-flight duties, including checking safety equipment and security checks Demonstrate the aircraft safety procedures and ensure all hand luggage is securely stowed away when required Assist passengers when necessary and ensure that they follow safety procedures correctly in emergency situations Sell duty-free goods and provide inflight meals and… Show more Attend pre-flight briefings where cabin crew are allocated working positions and briefed regarding the upcoming flight Carry out pre-flight duties, including checking safety equipment and security checks Demonstrate the aircraft safety procedures and ensure all hand luggage is securely stowed away when required Assist passengers when necessary and ensure that they follow safety procedures correctly in emergency situations Sell duty-free goods and provide inflight meals and beverages to passengers Assist with first aid training should any medical situation arise

• Travel Agent

  • Nov 2018 - Mar 2019

  Advised customers on upcoming holiday deals, specialising on our branded holidays. Provided relevant information that holidaymakers required surrounding specific holidays such as travel insurance, visas and passports Handled various currencies whilst working in the foreign exchange sector

• Cabin Crew

  • May 2018 - Nov 2018

  Attended pre-flight briefings during which air cabin crew are allocated their working positions for the upcoming flight Carried out pre-flight duties, including checking the safety equipment and doing security checks Informed passengers of the aircraft safety procedures and ensured that all hand luggage is securely stored away Supported passengers and ensured that they follow safety procedures correctly in emergency and medical situations Sold duty-free goods and informed passengers… Show more Attended pre-flight briefings during which air cabin crew are allocated their working positions for the upcoming flight Carried out pre-flight duties, including checking the safety equipment and doing security checks Informed passengers of the aircraft safety procedures and ensured that all hand luggage is securely stored away Supported passengers and ensured that they follow safety procedures correctly in emergency and medical situations Sold duty-free goods and informed passengers of allowance restrictions at their holiday destination



Western Care Association

• County Mayo, Ireland

• Social Care Worker

  • Jun 2017 - Nov 2018

  To undertake the role of named staff by co-ordinating in a responsive and flexible manner individual plans to meet the complex needs of service users in line with their priorities and preferences. Maintain and develop individual plans as required. Ensure the line manager is appraised of progress and engaged when necessary to seek solutions. Works to seek solutions to issues by negotiation and engagement with relevant stakeholders. Contributes to and participates in the local… Show more To undertake the role of named staff by co-ordinating in a responsive and flexible manner individual plans to meet the complex needs of service users in line with their priorities and preferences. Maintain and develop individual plans as required. Ensure the line manager is appraised of progress and engaged when necessary to seek solutions. Works to seek solutions to issues by negotiation and engagement with relevant stakeholders. Contributes to and participates in the local service planning process and the creative development and ongoing changing needs of the service. Show less To undertake the role of named staff by co-ordinating in a responsive and flexible manner individual plans to meet the complex needs of service users in line with their priorities and preferences. Maintain and develop individual plans as required. Ensure the line manager is appraised of progress and engaged when necessary to seek solutions. Works to seek solutions to issues by negotiation and engagement with relevant stakeholders. Contributes to and participates in the local… Show more To undertake the role of named staff by co-ordinating in a responsive and flexible manner individual plans to meet the complex needs of service users in line with their priorities and preferences. Maintain and develop individual plans as required. Ensure the line manager is appraised of progress and engaged when necessary to seek solutions. Works to seek solutions to issues by negotiation and engagement with relevant stakeholders. Contributes to and participates in the local service planning process and the creative development and ongoing changing needs of the service. Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Cashier

  • Jun 2014 - May 2017

  Ensured a faultless customer service that gratifies customer needs Responsible for giving a report and ensuring accuracy of transactions at the end of each shift Resolved customer dissatisfaction inquiries, as well as day to day queries throughout the store Supported customers as a priority and proceeded with other designated responsibilities after customers were content Ensured a faultless customer service that gratifies customer needs Responsible for giving a report and ensuring accuracy of transactions at the end of each shift Resolved customer dissatisfaction inquiries, as well as day to day queries throughout the store Supported customers as a priority and proceeded with other designated responsibilities after customers were content



Simon Communities of Ireland

• Athlone, Co. Westmeath

• Student on Work Placement

  • Oct 2014 - May 2015

  Assisted service users with their environment & day to day activities. Organised and assisted with appointments. Maintained confidential client files prepared reports & information as required. Assisted with prescribed medication. Transported care patients to appointments and activities. Experience of shifts including days, nights, and sleep in's on a temporary to permanent basis. Assisted service users with their environment & day to day activities. Organised and assisted with appointments. Maintained confidential client files prepared reports & information as required. Assisted with prescribed medication. Transported care patients to appointments and activities. Experience of shifts including days, nights, and sleep in's on a temporary to permanent basis.



Rehab Group

• Ireland
• Non-profit Organizations
• 400 - 500 Employee

• Student on Work Placement

  • Feb 2013 - May 2013

  Organised time and resources based on the individual needs of the client Knowledge of all relevant legislation, policies and practices Assisted service users with their environment & day to day activities Compassionate and understanding as well as cultural awareness Organised time and resources based on the individual needs of the client Knowledge of all relevant legislation, policies and practices Assisted service users with their environment & day to day activities Compassionate and understanding as well as cultural awareness