Emma Kerkhover
Special Production Manager at World Wide Technology Raceway- Claim this Profile
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Experience
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World Wide Technology Raceway
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United States
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Spectator Sports
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1 - 100 Employee
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Special Production Manager
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Dec 2022 - Present
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Roosevelt University
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United States
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Higher Education
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700 & Above Employee
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Learning Commons Student Coordinator
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Sep 2021 - Dec 2021
Manage testing for students in disability services, process and organize tests received from instructors, handle student intake and proctoring exams, ensure that all tests are administered per professor’s instruction, and students adhere to testing center rules. Answer and direct questions from faculty and students, and manage phone calls. Maintain student testing records and ensure that tests are delivered to professors in the correct format. Assist in various office projects and provide support to student mentors and Learning Commons Director. Show less
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Part Time Employee
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Apr 2013 - Aug 2021
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Part-Time Employee
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Oct 2020 - Jun 2021
Recruited by County Clerk to assist with the heavy increase of early and mail-in voting. Securely processed mail-in ballots, prepared supplies for polls on Election Day, handled early and grace period voters, and delivered and picked up voting machines and signs from polling places. Updated public records, handled coroner reports, input death certificates, and office mailings. Recruited by County Clerk to assist with the heavy increase of early and mail-in voting. Securely processed mail-in ballots, prepared supplies for polls on Election Day, handled early and grace period voters, and delivered and picked up voting machines and signs from polling places. Updated public records, handled coroner reports, input death certificates, and office mailings.
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Assistant Manager
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Sep 2018 - Jul 2019
Promoted to Assistant Manager by taking initiative, being a fast learner, and having extensive product knowledge for a small family-owned coffee shop. Streamlined daily operating procedures, received cash award from management for innovation. Trained and managed new Customer Service Representatives in food and drink preparation, inventory, and cashiering. Increased store revenue and customer knowledge through building rapport with customers. Opened, closed, and operated store independently, without any supporting staff or supervisor. Managed stocking inventory, balanced cash register, and delivered bank drop. Inspected merchandise for quality and arranged proper display location on floor. Built good customer relations to increase customer retention rates and to improve brand image. Show less
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Customer Service Representative
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Apr 2018 - Aug 2018
Received, recorded, and filled phone orders for customers daily. Ensured consistency in drinks and maintained inventory, developed creative product ideas and ensured that shifts were covered. Managed the setup and cleanliness of dining space for community organization and residential event usage. Resolved customer complaints with forward-thinking strategies to maintain customer satisfaction. Issued receipts and processed refunds, credits, or exchanges. Maintained organized checkout and dining area. Answered customer telephone calls promptly in an appropriate manner Show less
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Summer Intern
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Jun 2016 - Jul 2016
Recruited by Circuit Clerk to manage data entry systems for 2 lawyers. Filed records by paper and electronically, and pulled client files as needed by attorneys and judges Recruited by Circuit Clerk to manage data entry systems for 2 lawyers. Filed records by paper and electronically, and pulled client files as needed by attorneys and judges
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Education
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Southern Illinois University, Carbondale
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Roosevelt University
Bachelor of Arts - BA, International Relations and Economics -
Southwestern Illinois College
Associate of Arts - AA, International Relations and Affairs