Experience

Toyota Ireland

• Automotive
• 1 - 100 Employee

• YUKÕ After Hours Customer Support

  • Jul 2021 - Present



Servier

• France
• Pharmaceutical Manufacturing
• 700 & Above Employee

• MDM Artwork Specialist

  • Oct 2019 - May 2020



The Arts Council / An Chomhairle Ealaíon

• Ireland
• Government Administration
• 1 - 100 Employee

• Festivals and Venues Assistant

  • Apr 2019 - Oct 2019



PFH Technology Group

• Ireland
• IT Services and IT Consulting
• 300 - 400 Employee

• Project Administrator

  • Sep 2018 - Apr 2019



Allianz Technology

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Junior Administrator

  • Jan 2017 - Sep 2018

  • Arranged all requisitions for the branch, including processing requests for computer hard- ware, software, hiring contractors, staff training, and branch suppliers.• Discuss and negotiate terms of contracts with external suppliers.• Keep note of all incoming stock, current stock and decommissioned stock and provide re-ports to the management.• Liaise with travelling team members to organise and purchase the most cost effective flightsand accommodation.• Coordinate events for branch members, as well as senior executives both local and in-ternational.

• Junior Project Manager

  • Apr 2016 - Dec 2016

  • Worked as full time junior project manager for rollout of new IT Ticketing System (Service- Now), this included liaising with members of the global teams on project implementation.• Adhering to projected project timeline and held weekly meetings on progress with seniorstaff.• Collaborating with Support Services team and service users within the company on applica-tion ease of access.• Providing training to members of the team and service users on the application functionality.• Facilitated the final implementations from a local perspective.

• IT Analyst / Supervisor

  • Apr 2015 - Aug 2016

  Assigning calls to all Support Services team members.• Keeping daily records of all calls resolved and closed within support services.• Created weekly reports to outline any developing trends and issues.• Providing monthly statistics and written reports on Support Services tickets and any ongoingprojects to Board of Management members.• Conducting presentations to new members of staff on ticketing systems and general Sup-port Services functions.• Applications Administration Manager of legacy ticketing system. This involve adding newusers, creating new templates and maintaining the application from a front end perspective.• Coordinating weekly meetings with managers from different departments on tickets loggedby their team members and any outstanding IT issues they may be experiencing within theirarea.• Creating technical documentation for applications and procedures.

• Helpdesk Analyst

  • May 2013 - Apr 2015

  • 1st Level Support for Allianz Internal IT and external broker issues.• Phone, email and internal ticketing system support.• Support and troubleshooting for internal applications and external broker applications.• Supplied representation from the Support Services perspective on multiple projects, includingcreating end user documentation.