Experience

Funktion Events
• United Kingdom
• Events Services
• 1 - 100 Employee
• Operations Manager

  • Aug 2022 - Present


The Beauty Hub

• United Arab Emirates
• Wholesale Import and Export

• Beauty Therapist

  • Apr 2013 - Present

  I set up my own established Beauty business "The Beauty Hub". Using my initiative I sourced a room in a city centre hairdressing salon, where I started from scratch, bought all my own equipment, set up my marketing materials and special offers. I Drew up a business plan and worked very hard on my own to build up a loyal customer base. Being very dedicated and passionate about what I have trained to do, I showed great enthusiasm and confidence in my day to day routine of any treatment from Massage to Nails and Spray Tanning. In doing this, I have proved to myself I have got the confidence and initiative to make something work very well. Show less



MUIR GROUP HOUSING ASSOCIATION LIMITED

• Complaints Handler and Resolution Officer

  • Nov 2021 - Jul 2022

  To Investigate and resolve customer complaints surrounding housing issues. Challenging yet rewarding. I gained a huge skill set from working within this company and this role. My negotiation skills were required on a daily basis as well as being a good listener and being confident, with a great knowledge of complaint handling. To Investigate and resolve customer complaints surrounding housing issues. Challenging yet rewarding. I gained a huge skill set from working within this company and this role. My negotiation skills were required on a daily basis as well as being a good listener and being confident, with a great knowledge of complaint handling.



AVIATION PARK GROUP LIMITED

• Flight Operations Officer

  • Aug 2019 - Jul 2020

  As a flight operation assistant my role was very varied from booking and confirming incoming and outgoing flights. Meeting and greeting VIP’s on and off the aircrafts. Looking after all passengers and crew and ensuring there needs were met. Keeping on top of emails and telephone calls. Making sure all passport details have been sent off to border control to ensure a smooth and easy arrival/departure for overseas passengers. As a flight operation assistant my role was very varied from booking and confirming incoming and outgoing flights. Meeting and greeting VIP’s on and off the aircrafts. Looking after all passengers and crew and ensuring there needs were met. Keeping on top of emails and telephone calls. Making sure all passport details have been sent off to border control to ensure a smooth and easy arrival/departure for overseas passengers.



Leaders Ltd

• United Kingdom
• Real Estate
• 200 - 300 Employee

• Lettings Negotiator/ Administrator

  • Mar 2016 - Jul 2018

  In this very quick paced role, being able to maintain a professional attitude under pressure was paramount and a strong skill I possessed. From answering calls to arrange viewings of properties, to dealing with any issues or queries from our new and existing landlords and tenants. After six months an administrator role became available and I was approached to take on this new position. I felt that with my ability to pick up things quickly I proceeded to make a positive go of this role. Being an administrator I was required to draw up legal documents i.e. tenancy agreements and register deposits, I also needed to keep up to date with all incoming emails. A lot of the time I was required to learn on the job which was a challenge I enjoyed. Attention to detail and good time keeping was also greatly needed to ensure a smooth and positive experience was had by both customers and the business. Show less



MBNA

• France
• Environmental Services

• Customer Advisor

  • Mar 2014 - Mar 2016

  The key roles of this job were to answer calls from potential new customers and to use listening skills to advise them of the product that would suit them the best. I worked as part of team to hit certain targets but there was also times I needed to use my own initiative to reach my personal goals and targets. For most of my time at MBNA I was in the top 3 of high achievers on my team, which I am very proud of. Our calls were quality controlled so every call counted and I felt I gave every customer a professional, friendly and pleasant experience. Show less