Experience

First News

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Head of Operations

  • Jul 2018 - Present

  Supplier management• Maintaining relationships and monitoring SLAs with subscription houses, mailing houses, printers and postage suppliers.• Management of special projects and changes of strategy• Negotiating annual rates and incentives with suppliers.Budgets and reporting:• Monitoring of weekly/monthly production costs to remain within budget.• Signing off of all weekly production invoices and management of related budgets.• Weekly/monthly reporting of sales and revenue to the senior management team.Overseeing Customer Service:• Overseeing all aspects of customer service within the business including implementing best practice processes.Managing of Production/Operations Team:• Streamlining workflows and implementing standardisation of workflows• Quality control Overseeing the production of marketing collateral:• Sourcing suppliers and tendering work• Creating schedules based on delivery dates and work flow• Briefing and scheduling of jobs with various suppliersManaging work-flow and schedules of the design department and implementing new strategies to improve processes across the business.



Hodder Education

• United Kingdom
• Education
• 100 - 200 Employee

• Book Production Controller (contract)

  • Dec 2017 - Jul 2018



Reach plc

• United Kingdom
• Technology, Information and Media
• 700 & Above Employee

• Advertising Project Manager

  • Aug 2017 - Nov 2017

  • Project Manager within the creative content studio at Trinity Mirror, responsible for delivering branded content campaigns across the TM portfolio of national and regional papers in print and online. • Delivering client’s print and digital campaigns – print articles, TV take overs, online articles, bespoke overlays, interactive quizzes, interactive maps, MPUs, reskins and leaderboards.• Producing production timelines for campaigns.• Managing production budgets, logging any expenditure and processing invoices.• Briefing design, writers, sub-editors, photographers, production, editorial, adops and external suppliers on creative ideas and holding regular WIP meetings to ensure all projects remain on schedule.• Booking social media activity across national and regional titles. • Building and maintaining client relationships, proofing content and creative executions to clients, taking in amends and achieving client sign off.• Monitoring online performance of digital articles, logging any social media activity, monitoring unique users and page views. Storing screen grabs and PDFs of the campaign for post campaign analysis



Springer Nature Group

• Book and Periodical Publishing
• 700 & Above Employee

• Production Manager

  • Sep 2016 - Aug 2017

  • Successfully bringing the working practices of the New York office in-line with the London team. • Managing the production team resources, increasing efficiency within the department and streamlining the department’s workflows.• Developing, implementing and documenting an extensive training plan that enabled the New York team to efficiently manage the print production processes for the US Journals. • Overseeing the successful transition of American Journals to a UK printer and vice versa. • Carrying out staff appraisals, reviews and documenting the production team’s training and development progress. • Creating full print schedules for all the US titles, incorporating sales, editorial, distribution and external supplier deadlines.

• Senior Production Controller

  • Mar 2012 - Aug 2016

  • Estimating costs, analysing quotes, allocating work and managing the printing and distribution of custom publications and external advertising pieces.• Managing numerous complex production processes and systems, working with both web and sheet fed printers, to ensure that all production deadlines are met and that quality control and cost efficiency is achieved.• Maintaining quality control by flight checking and investigating all digital ad files and editorial PDFs to ensure they are within specification and print ready.• Uploading and editing digital online editions of journals and producing training literature for the production team to follow.• Being responsible for producing accurate, detailed insert specifications that incorporate the capabilities and restrictions of different suppliers.• Monitoring and updating monthly budget and pagination records for UK and US journals.

• Production Controller

  • 2008 - Mar 2012

• Production Assitant

  • 2005 - 2008

  • Handling the arrival and insertion of a large number of different types of insert pieces, requiring a clear understanding of the processes and limitations of the specific packaging and mailing procedures used by our suppliers.• Managing the busy classified section for the company’s flagship title, Nature, which involved, processing classified orders from the sales department to the typesetter, passing pages for press and amending page proofs.• Managing the production expenditure records, cross-referencing invoices, raising queries and processing invoices for payment.



Mediaforce

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Media Sales Assistant

  • 2003 - 2005

  • Coordinating client’s advertising space with regional press.• Measuring sales performance and analysing advertising revenue against monthly targets. • Assisting the sales and marketing team during the pre-sale and post-sale processes. • Liaising with external creative agencies regarding artwork for advertisements. • Coordinating client’s advertising space with regional press.• Measuring sales performance and analysing advertising revenue against monthly targets. • Assisting the sales and marketing team during the pre-sale and post-sale processes. • Liaising with external creative agencies regarding artwork for advertisements.



RICS

• United Kingdom
• Real Estate
• 700 & Above Employee

• Advertising Sales Assistant

  • 2000 - 2002

  • Planning the layout of the advertising section within the RICS monthly membership magazine.• Trafficking the flow of artwork from clients to designers, ensuring that client approval was achieved by the deadline. • Managing the team’s photo library and arranging photoshoots.• Providing administrative support to the Publisher, Sales and Editorial teams.

• Market Research Assistant

  • 1999 - 2000

  • Designing, generating and dispatching the RICS Housing Market Survey questionnaires to relevant RICS members.• Telephone interviewing RICS members to gather data for the RICS surveys.• Assisting the Marketing Director and marketing team in organising RICS member events.