Experience

QGen Group

• Malta
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Compliance Analyst

  • Feb 2022 - Present

  - Onboarding for both individuals as well as corporate entities. - Performing ongoing monitoring (Sanction, PEP, Adverse Media) checks on all applications. - Conducting account investigations given by upper management as well as formulating procedures for newly introduced projects within QGen. - Training and mentoring new agents as well as answering any queries on shift and assisting with complex cases/applications. - Assisting my team leader with any tasks assistance may be needed for. - Creating manuals and handbooks for agents to use on a day-to-day basis. - Working for multiple Notaries performing due diligence checks prior to the purchasing of property/assets. Show less



Arringo

• Malta
• Financial Services
• 1 - 100 Employee

• Customer Support Representative & KYC Agent

  • May 2021 - Nov 2021

  - Assisting customers with queries regarding deposits, withdrawals as well as trading. In addition to this I offered guidance with setting up accounts for new clients. - Reviewing and verifying customer accounts using SDD (KYC and KYB) as well as analyzing IP’s and performing account investigations where necessary. - Training and mentoring new agents in both CS and KYC departments and in addition ensuring that company policies and procedures are always kept up to date. - Working side by side with my team leaders to create new canned messages and e-mails for agents from CS and KYC to use on a day-to-day basis. - Show less



Paddy Power

• Ireland
• Entertainment Providers
• 700 & Above Employee

• Dial-a-Bet and KYC Agent

  • Feb 2020 - Oct 2020

  - Receiving calls and placing the customers desired bet/s on their account through an internal system. - Guiding and helping the customer with any queries regarding their account once passed through the relevant security procedures. - Handling customer complaints as well as passing them through to the relevant department/s. - Verifying accounts for both Paddy Power and Betfair (Flutter Entertainment Ltd.) under UK and IRE Gambling regulations as well as Poker Stars for the month of May (The Stars Group) under Spanish, Italian and French gambling regulations. Show less