Experience

SP Services UK

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Business Development Executive

  • Sep 2022 - Present

  SP Services are a long standing and trusted supplier into the blue light sector in addition to supporting various commercial organisations across a variety of industries. We can offer bespoke trauma / first aid kits and much more. If you are looking to protect yourself, staff and or visitors please give me a call

• Customer Support Specialist

  • Aug 2021 - Dec 2022


Rollinson Smith Insurance Brokers
• United Kingdom
• Insurance
• 1 - 100 Employee
• Account Handler

  • Aug 2020 - Aug 2021


Brook Street

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Permanents Consultant

  • Jul 2018 - Jul 2020

• Temporaries controller

  • Jan 2015 - Jul 2018

  I have recently started work as a Temporaries Controller in Telford. The job involves all aspects of running a temp desk from registering candidates,meeting new and existing clients,processing timesheets and much more. I have currently only been hear here a short while but have found the companies training programme and the company's approach to customer service a breath of fresh air and I am enjoying working in a varied fast paced customer facing environment. Looking forward to a long rewarding career. Show less


BROOK STREET (UK) LIMITED
• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee
• Temporaries Controller

  • Jan 2015 - Jul 2018


Towergate Insurance

• Insurance
• 700 & Above Employee

• Senior Customer Service Advisor

  • Jan 2011 - Jan 2015

  I was initially employed as a Sales Advisor responsible for dealing with new and existing customers in a telephone sales environment. My duties included the assessment of clients demands and needs whilst underwriting the risk to the insurer to ensure that our loss ratios were protected before presenting my recommendation to the client.I also had to ensure that I complied with all relevant regulation. I used a variety of software packages and systems including Open GI,Excel,Outlook and Word. When working in this fast paced environment I had to demonstrate excellent rapport building skills,have the ability to multi task and have excellent attention to detail. Whilst at Towergate I was promoted to Senior Customer Service Advisor with a £400000.00 underwriting licence and had the responsibility of managing incoming leads from various websites ensuring we contacted clients within the companies service level standards and was also the direct line manager to two lead generators. Show less



SANTANDER PRIVATE BANKING

• Spain
• Financial Services
• 300 - 400 Employee

• Mortgage Advisor

  • Aug 2006 - Dec 2011

  Conducting face to face client Interviews to information gather and establish customers demands and needs to make a formal recommendation as to the right mortgage and protection package to meet the individual need. Carrying out affordability assessments,report writing,telephone sales. The job required attention to detail,the ability to built rapport,excellent communication skills whilst ensuring adherence to the company lending criteria and financial services regulations. I also worked closely with colleagues coaching them on cross selling,identifying mortgage and protection leads and tecniques used to close a sale and identify buying signals. Show less