Experience

Chefman & CHEF iQ

• United States
• Manufacturing
• 100 - 200 Employee

• Technical Project Manager

  • Dec 2022 - Present



Across International LLC

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Assistant Engineering Manager

  • Jan 2022 - Jun 2022

  Directed teams of 12+ product, design, marketing, and development professionals in all phases of product delivery. This included gathering the requirements for the product launch, building the product, testing, QA, launch, and support on schedule and under budget.Led a team of 5 technical support engineers to create an interactive technical troubleshooting guide.Continued to observe and evaluate day to day operations and collaborated with teams across 3 departments that to increase efficiency and decrease errors. Evaluate all products and processes to ensure standardization of quality assurance measures such as ISO and UL/CSA. Show less

• Engineer III

  • Jan 2021 - Jan 2022

  Managed product development budget, while coordinating between 5 teams and 12+ team members.Observed and evaluated day-to-day operations and collaborated with teams across 3 departments that led to increase efficiency by 15% and decrease errors by 5%.Established monthly goals and coaching for each technical support engineer leading to a yearly reduction in customer complaints by 13%Oversaw production and manufacture floor and directed a team of engineers and technicians to lead research and development of new products. Led facility equipment improvement projects, including implementation of ISO 9001:2015 and ISO 17025 and implemented a new quality control system in two facilities to comply with ISO requirements. Show less

• Engineer II

  • Jan 2019 - Jan 2021

  Completed development from concept-to-launch of product with a global market launch that became the top selling product and yielded $5M+ since the launch in 2020.Led a cross functional engineering team in improving current products and developing new products and machine components; from initial concept and design to prototyping, production phase, quality control, testing, validating, and verifying and releasing various temperature control systems.Provided ongoing engineering support and problem solving to other departments like manufacturing, quality control and technicians Analyzed the competition, comparing products and services to suggest improvement of product to C-level suite and stakeholders.Work with clients to configure, set-up and make ongoing adjustments of systems in the field.Managed team of 5 technical support engineers to make sure engineers were equipped with knowledge and training they needed to succeed and acted as an escalation point for customers. Show less

• Engineer I

  • Feb 2018 - Jan 2019

  Delivered exceptional customer service by promptly analyzing customers’ complaints and providing appropriate solutions to their problems.Conducted root cause investigation and equipment failure analysis and adopted creative solutions to multiple design issues in new and existing products Provided engineering information to technical sales and customer service representatives and generated product reports by collecting, analyzing, and summarizing customers' data and feedback.Trained technical support engineers on product release and upgrades. Show less

• Technical Support Engineer

  • Mar 2017 - Feb 2018

  While working as a Technical Support Specialist, I provided higher-level technical support to troubleshoot electrical/mechanical equipment and deliver engineering input to redesign, modify, and repair equipment. To ensure exceptional customer service delivery, I identified, investigated, and resolved users' problems over the phone or through email. I also created RMA (Return Material Authorization) documentation to devote more resources to sales rather than return management.



New Jersey Institute of Technology

• United States
• Higher Education
• 700 & Above Employee

• Medical Device Design

  • Jan 2017 - Dec 2017

  Being a Team Leader at Medical Device Design, I developed functional requirements and test plans to design a device that induced traumatic brain injury based on the user's selected input parameters. My other tasks included budgeting, P&L management, CAD design, and 3D printing for projects, as well as maintaining a schedule for project goals and accomplishments. Being a Team Leader at Medical Device Design, I developed functional requirements and test plans to design a device that induced traumatic brain injury based on the user's selected input parameters. My other tasks included budgeting, P&L management, CAD design, and 3D printing for projects, as well as maintaining a schedule for project goals and accomplishments.



Burger King Corporation

• United States

• Team Leader

  • May 2013 - Feb 2017

  As a Team Leader, I facilitated customer interaction to provide information about a broad range of menu items. From maintaining the quality and quality of food items to operating cash registers, I consistently met employer expectations. As a Team Leader, I facilitated customer interaction to provide information about a broad range of menu items. From maintaining the quality and quality of food items to operating cash registers, I consistently met employer expectations.