Experience

Landmark

• Professional Training and Coaching
• 500 - 600 Employee

• Personal Performance Coach

  • Aug 2021 - Present

• Program Leader

  • Mar 2006 - Present

• Centre Manager

  • Jan 2014 - May 2019

  Directly manage the operations for NSW, QLD and ACT, (ANZ Region’s Largest office) of International Training and Development company designed to empower people and train them in leadership, communication, management, team work and performance. Includes, and not limited to, expansion, scheduling, budgeting, strategic planning and staffing.Recruitment, training and management of up to 12 Department Managers at a time. Designing and management of training plans for new department managers, as well as development of ongoing department managers.Design and deliver locally based workshops to impact local performance, productivity and trends of program leaders, supervisors and teams. Deliver company-wide standardized workshops for training and development for Program Leaders, Supervisors, and People who Assist (volunteering program).Train department managers in strategic planning and forecasting to meet and exceed KPIs and benchmarks in sales targets, generating $3m+ in revenue (up to 10 sales targets).Recruitment, management and scheduling of 25+ Program Leaders to lead and continually meet company benchmarks required.Recruitment, management and certification of 15+ Course Supervisors / Event Managers to effectively manage 41+, 3-5-day weekend programs with 30-400+ participants.Accountable for the expansion and management of 500+ volunteers to manage programs and day to day running of business under direction of department managers.

• Registration Manager

  • Jan 2011 - Dec 2013

  Managing expansion of targets for Landmark Forum (primary program) and Leadership Training Program as well as management of leadership program to exceed all performance benchmarks (KPIs).Training and certification of new Introduction Program leaders (volunteer program). Ongoing development and certification of ongoing Introduction Leaders (Up to 150 people).Managing all registration events for primary program. Accountable for $1.2m+ in revenue.Strategic planning and forecasting to fulfill and exceed 2 primary targets.

• Registration Department

  • Jun 2006 - Dec 2010

  Managing training and development of voluntary call centre sales team to meet and exceed daily targets for contacts, leads, and registrations.Scheduling events and coaching people to expand opportunities for realising targets. Management of sufficent events scheduled (as targeted), and people confirmed to attend to realise sales targets. Management of Introduction Program Leaders to effectively lead events (as per company benchmarks).Successfully expanded department, exceeding sales targets reliably.



HARVAC Group

• Hospitality
• 1 - 100 Employee

• People and Culture Manager

  • Jan 2021 - Aug 2021



Mediator

• Mediator and Conflict Coach

  • Jul 2019 - Aug 2021



Richardson and Wrench

• Property Manager

  • Jan 2000 - Mar 2006

  Generating new business. Letting and ongoing management of over 200+ properties. Accountable for all rental trust accounting. Generating new business. Letting and ongoing management of over 200+ properties. Accountable for all rental trust accounting.