Office and Operational Support Manager

• Jul 2022 - Present

Operations Office Manager

• Oct 2019 - Present

•Overseeing cleaning standards and procedures by conducting client site audits as well as organising quick response cleaning teams, fleet and stock management, rota and shift covers and client liaison.• Ensuring contractual obligations are carried out, such as monitoring KPIs, SLAs.• Admin management – conducting risk assessments, method statements• Hands on management and supervision of a dedicated team• Day to day running of the Operations office.

Assistant Operations Manager

• Jan 2017 - Oct 2019

• Overseeing cleaning standards and procedures by conducting client site audits as well as organising quick response cleaning teams, fleet and stock management, rota and shift covers and client liaison.• Ensuring contractual obligations are carried out, such as monitoring KPIs, SLAs.• Admin management – conducting risk assessments, method statements• Hands on management and supervision of a dedicated team

Contracts Manager

• May 2015 - Jan 2017

Managing commercial cleaning and valeting contracts in the Wiltshire area.

Personal Assistant to Managing Director

• Oct 2008 - Jan 2017

Assisting the Director with their diary, personal business and banking.

Invoicing Clerk

• Oct 2005 - Jan 2013

Using Sage 50 to raise invoices for customers.

Retail Assistant

• 2001 - 2003

Working the till, re-stocking the shelves, cashing up at the end of the day. Working the till, re-stocking the shelves, cashing up at the end of the day.