Experience

leaf HOSPITALITY

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Interim Group Human Resources Manager

  • Dec 2022 - Present

  Leading the HR function with DoubleTree by Hilton Lincoln, Holiday Inn Express Grimsby, DoubleTree by Hilton Hull, Hampton by Hilton Humberside Airport, Nightel Hotel, Hampton by Hilton Blackburn, The Renaissance at Kelham Hall, and Stanley House Hotel and Spa.

• Cluster Human Resources Manager

  • Feb 2022 - Dec 2022

  Leading the HR function with DoubleTree by Hilton Lincoln, Holiday Inn Express Grimsby, and DoubleTree by Hilton Hull.

• Multi Site Human Resources Manager

  • Jan 2021 - Dec 2022

  Overseeing and supporting the HR function with DoubleTree by Hilton Lincoln, Holiday Inn Express Grimsby, and DoubleTree by Hilton Hull.

• Dual Site Human Resources Manager

  • Sep 2020 - Jan 2021

  Overseeing and supporting the HR function with DoubleTree by Hilton Lincoln and Holiday Inn Express Grimsby.

• Human Resources Manager

  • Dec 2018 - Sep 2020

  Overseeing and supporting the HR function with DoubleTree by Hilton Lincoln.



TSC Foods

• Food Production
• 1 - 100 Employee

• People Coordinator

  • Dec 2017 - Dec 2018



Stonegate Group

• United Kingdom
• Hospitality
• 700 & Above Employee

• Holding Manager

  • Jan 2017 - Dec 2017

• Acquisition Trainer

  • Dec 2016 - Dec 2017

  Learning and Development Head Office



iNTERTAIN Ltd

• Hospitality
• 1 - 100 Employee

• Deputy General Manager

  • Oct 2016 - Dec 2017

• Human Resources

  • Sep 2016 - Dec 2016

  During my time with iNTERTAIN I was involved in a Management Development Plan focusing on Human Resources since January 2016. I was offered a fantastic opportunity to aid the HR department as part of a secondment for 12 weeks. It was an educational experience and I thoroughly enjoyed every moment, whilst gaining an insight into HR processes and policies.Responsibilities:- Pre-screening and recruitment, following processes to enhance equality and suitability- Devising internal and external recruitment vacancy advertisements, using external tools such as Leisure Jobs and Indeed- Posting social media posts for both company employees and customers- Reviewed all company rota’s to discover lone workers within our business, and provide the relevant training, improvement recommendations & policy to be read and signed- Booking employees’ onto internal and external training courses- Booking hotels and venues for conferences, training courses etc.- Monitoring training attendance to aid bonus scheme entitlement- Dealt with redundancy meetings and follow up advisory meetings- Creating and Reviewing PRO-FORMA’s and invoices- Produced a bonus scheme policy and poster for all employees within the business- Created and reviewed risk assessments for all COSSH chemicals being used within the business- Developed a “Cellar Training Work Book” and 6 individual “Cellar Training” guides to be used as part of a development programme for all venue employees- Website review of people segment, ensuring all data and information is up to date and engaging- Distributing new bonus schemes to the relevant employees

• Assistant Manager

  • Mar 2015 - Oct 2016

  -Achieving individual and venue KPI’s-Data analysis to maximise opportunities to develop customer relationships and aim the right offer/events for the appropriate target market-Using Salesforce software for emailing and networking to help stay on top of all data to help prospect new and existing customers-Keeping up to date records of all customer feedback reports to help increase reputation-Utilising incentives for staff to provide the best customer service and assure that customer expectations are met and exceeded-Dealing with customers using a variety of conflict management skills and customer handling techniques/experience-Using current offers and implementing strategic business plans to increase footfall-Conducting monthly employee training sessions -Recruitment and selection -Setting up new employees on payroll system -Dealing with grievances and disciplinarians, following in line with company policy-Overlooking company P&Ls and challenging any queries-Writing business plans on topics such as improving business margins -Creating and updating employee rotas, ensuring that company labour targets are met and safeguarding labour controls-Managing employee holiday and sick pay-Line managing a team of 30+ people including front and back of house employees-Line checks and stock control-Cellar Management

• Trainee Assistant Manager

  • Jul 2014 - Mar 2015

• Venue Supervisor

  • May 2014 - Jul 2014