System Analyst

• Apr 2023 - Present

Data Analyst

• May 2022 - Apr 2023

I am providing a further understanding to senior management regarding patterns and trends within the organisation. While working with management identifying trends, I have been able to advise and identify process improvements for the business. With my extensive knowledge of the company, I was able to identify critical issues through data and make suggestions on operational improvements. This role also allows me to prepare reports for the Board of Directors and other key stakeholders within the organisation. Reports are repaired using several Microsoft Office tools such as Excel, PowerPoint, word, and Power Bi. This role allows me to explore different analytic tools, such as Microsoft Power Bi and Python. Power Bi and Python have been used to ensure that the presentation of reports is clear and concise. Data analytics is becoming increasingly important for companies to identify their market position and where they are regarding achieving their company goals and objectives. Predominantly the analytics I have completed with Panda is regarded as the sales, retention, and customer service of the residential aspect of the business. This analysis has been an exciting assignment as it has allowed me to work with several different teams and work together to achieve a common goal and get a clearer understanding of where the company sits regarding its objectives. Show less

Administrative Manager

• Sep 2018 - May 2022

I was managing a cross-functioning team of administrators regarding the sales and retention of Panda Power. This role varied, with the customer being the priority across the board. The part included managing employees who complete data entry and account setups, answering queries for customers and other business stakeholders, approving invoices, accounts administration, and credit control. As well as ensuring my team was performing to the best of their abilities, I completed the company's weekly and monthly KPI reports and other reports requested by senior management. I was lucky to be part of the team that set up the organisation's training and development department, which involved documenting all company processes and procedures. The Training and Development department was set up to achieve a higher level of employee understanding and provide explicit knowledge for new employees regarding the company's operations. Once the processes were created and implemented, I managed the Training and Development Co-Ordinators and ensured new and existing employees received a high level of training. Show less

Accounts and Invoicing Administrator

• Jan 2018 - Sep 2018

As accounts and invoicing administrator, I processed invoices, credit notes, and payments on both CRM and bank. Banking reconciliation was also part of the role. This role required attention to detail as customer information must be processed safely and confidentially. I was responsible for training junior colleagues in the accounts and invoicing procedures and processes. I also had the opportunity to assist software developers with implementing new CRM updates to provide more efficient operations. Show less

Senior Credit Controller

• Sep 2016 - Sep 2018

The predominant responsibilities in this role were contacting customers with overdue balances on their electricity and gas accounts via email and phone. I negotiated payment plans with customers who could not pay in full and arranged card and EFT payments. This role allowed me to contact residential and commercial customers, strengthening my Customer Relations experience. I gained the opportunity to operate the legal administration for accounts that escalated to the final stage of non-payment to court proceedings, which involved organising the court summons and going to the courts to submit the court summons. Through my time in this role, I also monitored the KPIs and presented the team's workload and performance to senior finance management. Show less

Customer Service Representative

• Jan 2015 - Sep 2016

The principal responsibilities of this role were to provide customers in the residential sector of the business with any answers that they may have regarding their electricity and gas or refuse service with Panda. The role requires a strive for excellence in customer service by answering calls and emails within the defined SLA. This role required a high level of customer relations management and problem-solving. I strived for any customers I dealt with to have any queries answered professionally and promptly. This role allowed me to gain a more robust understanding of the company and the processes that they have in place. Show less

Dental Nurse

• Jun 2014 - Jan 2015

Dental Nurse

• Jun 2013 - Jun 2014