Experience

Zappi

• United States
• Software Development
• 200 - 300 Employee

• Senior Customer Success Manager

  • Jan 2023 - Present

  Boston, Massachusetts, United States

• Customer Success Manager

  • Jan 2022 - Jan 2023

  Boston, Massachusetts, United States

• Customer Success Associate

  • Feb 2021 - Jan 2022

  Boston, Massachusetts, United States



Client Relationship Consultancy

• United Kingdom
• Research Services
• 1 - 100 Employee

• Product Delivery Manager

  • Aug 2020 - Feb 2021

  Boston, Massachusetts, United States The experts in agency-client relationships. Our clients are the world's leading advertising agencies, including every major agency group. We work with these agencies to enable them to better understand and manage their clients’ needs. Our products provide relationship intelligence through unbiased client feedback, intelligent relationship tools, and coaching. ● Account manager working both internally and externally to deliver relationship intelligence to our agency partners through… Show more The experts in agency-client relationships. Our clients are the world's leading advertising agencies, including every major agency group. We work with these agencies to enable them to better understand and manage their clients’ needs. Our products provide relationship intelligence through unbiased client feedback, intelligent relationship tools, and coaching. ● Account manager working both internally and externally to deliver relationship intelligence to our agency partners through client feedback ● A primary contact for our clients in coordinating collection of account data, offering support through their contact database developments, and implementing and monitoring the survey period on a unique internal CRM system ● Create and perform quality assurance on client reports, dossiers, and dashboards to distribute to clients

• Data Analyst

  • Jun 2019 - Aug 2020

  Boston ● Coordinated daily with clients to ensure relevant information was collected with a client-centric approach ● Executed the survey process, including proper client management of databases, managed survey mailings, and managed the survey period to stay on track



Gettysburg College

• Higher Education
• 700 & Above Employee

• Teaching Assistant for El Centro Tutoring at Gettysburg College

  • Jan 2018 - May 2019

  Gettysburg College Gettysburg, PA ● Facilitates an afterschool program for 3rd and 5th grade students (activities conducted in both Spanish and English) ● Oversees all Teaching Assistants in the program, directing daily group activities and curriculum



Client Relationship Consultancy

• United Kingdom
• Research Services
• 1 - 100 Employee

• Client Services Intern

  • Jun 2018 - Jan 2019

  ● Supported the US Account Management team in the full life cycle of client servicing ● Mastered navigating a unique internal CRM system, including directly surveying agency clients ● Analyzed data to identify trends for senior agency leadership to track business opportunities and risks ● Created and performed quality assurance on client reports and generated client invoices ● Prepared senior consultants for multi-market meetings with worldwide executive teams ● Observed… Show more ● Supported the US Account Management team in the full life cycle of client servicing ● Mastered navigating a unique internal CRM system, including directly surveying agency clients ● Analyzed data to identify trends for senior agency leadership to track business opportunities and risks ● Created and performed quality assurance on client reports and generated client invoices ● Prepared senior consultants for multi-market meetings with worldwide executive teams ● Observed consultancy & feedback sessions with agency leadership. Show less



Gettysburg College

• Higher Education
• 700 & Above Employee

• Undergraduate Research Fellow for Center for Public Service at Gettysburg College

  • Jun 2017 - Aug 2017

  Gettysburg, PA ● Community outreach within Adams County, mentoring immigrants on career counseling and resume building, basic financial advising and family/home affairs ● Developed and implemented lesson plans for ongoing adult ESL courses



Medfield Parks and Recreation Center

• Summer Camp Counselor

  • Jun 2016 - Aug 2016

  Medfield, MA ● Coordinated with parents on schedules and paperwork while supervising children ranging from ages four to seven



KIND

• United States
• Food and Beverage Services
• 300 - 400 Employee

• Digital Marketing Intern

  • Jun 2016 - Jun 2016

  New York, New York ● Externship at KIND Snacks shadowing the Digital Marketing team during a new product launch and product distribution and generated market research for Brand Ambassadors