Experience

DX (Group) plc

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Customer Service Representative

  • Sep 2020 - Present



Cobra Electronics

• United States
• Consumer Electronics
• 1 - 100 Employee

• Customer Services

  • Sep 2007 - Jul 2020

  Making and Receiving Customer Phone Calls and Dealing with a Wide Range of Customer Queries, Dealing with Customer Service and Sales Emails, Complaints, Processing Orders (Repair) Inputting and Logging Data (Serial Numbers) , Checking Online Orders and Verifying, Filing, Logging RMA’s Contacting customers in regards to Repairs and informing them of the prices and repair details and also logging this information via a database Making and Receiving Customer Phone Calls and Dealing with a Wide Range of Customer Queries, Dealing with Customer Service and Sales Emails, Complaints, Processing Orders (Repair) Inputting and Logging Data (Serial Numbers) , Checking Online Orders and Verifying, Filing, Logging RMA’s Contacting customers in regards to Repairs and informing them of the prices and repair details and also logging this information via a database



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Sep 2006 - Sep 2007

  Working and dealing with a whole range of customer queries including billing and complaints Working and dealing with a whole range of customer queries including billing and complaints



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jun 2004 - Sep 2006

  Dealing with customer service calls and queries Dealing with customer service calls and queries