Emma Frost

Executive Support Manager at St Bart’s
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Contact Information
us****@****om
(386) 825-5501
Location
Perth, Western Australia, Australia, AU

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5.0

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Giles Creelman

I worked with Emma on numerous committees during her time at SCEA. She is a very efficient worker. Her integrity and attention to detail make her a great asset to any team she works with and prospective employers should expect a high level of output and an excellent result with anything that Emma is involved with. She works hard and she values the people around her.

Mathilda Joubert

I worked with Emma at Swan Christian Education Association for 6 years. She is the epitome of efficiency, with excellent organisational skills and great communication skills. Emma can do in a few minutes what would take others hours. She is great at initiating new systems, structures and processes to improve operational effectiveness and efficiency. It was a pleasure working with Emma.

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Experience

    • Australia
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Executive Support Manager
      • Aug 2021 - Present

    • Executive Assistant to the Chief Executive Officer
      • Jan 2020 - Aug 2021

    • Australia
    • Research Services
    • 500 - 600 Employee
    • Executive Assistant To The Executive Director
      • Oct 2017 - Jan 2020

      • High-level support of the Executive Director with all administrative tasks • Collating of grant application information • Preparation of meeting papers • Coordination of travel bookings for Executive Director and the Board • Extensive email and diary management • Filtering of all calls made to the Executive Director • Maintaining various online reference databases including RGMS and EndNote • Coordinate and manage high level internal and external stakeholder meetings • High-level support of the Executive Director with all administrative tasks • Collating of grant application information • Preparation of meeting papers • Coordination of travel bookings for Executive Director and the Board • Extensive email and diary management • Filtering of all calls made to the Executive Director • Maintaining various online reference databases including RGMS and EndNote • Coordinate and manage high level internal and external stakeholder meetings

    • Australia
    • Primary and Secondary Education
    • 100 - 200 Employee
    • Executive Assistant to the CEO
      • Dec 2011 - May 2017

      • High-level support of the CEO and Board of Directors with all administrative tasks • Attendance at Board and Finance Committee Meetings (after hours), preparation of papers, and minute taking • Coordination of travel bookings for CEO and the Board • Email and diary management and reconciliation of monthly expenses for the CEO and Senior Managers • Monitor budgets including the Professional Development budget • Event Manager for an annual educational conference for 500 attendees and other events throughout the year including the AGM, Staff Celebration, Executive Meetings and Retreats • Liaising with Principals, the CEO’s direct reports and other Senior Managers on various matters • Deal with complaints and grievances from clients and liaise with our lawyers on relevant matters • Management of the central office, line manager for our Receptionist • Reception relief, accounts support, ordering of office supplies

    • Hospitals and Health Care
    • 100 - 200 Employee
    • Personal Assistant to the COO
      • Aug 2007 - Dec 2011

      • PA to the Chief Operations Officer• Completion of weekly rosters for Radiologists (Staff of approx 40)• Timesheets, Annual and Long Service Leave Rosters for Radiologists• Booking of accommodation, flights & car hire for prospective employees and current Managers• Liaising directly with the CEO and other Senior Managers• Communicating with Lawyers regarding legal proceedings and cases for patients including organising available court hearing dates for Radiologists

    • HR Administration Officer
      • Jun 2010 - Dec 2010

      • Recruitment duties; screening applicants, booking interviews, organising advertising, coordinate new employment packs.• Coordinate training and development courses• Staff surveys; coordinate survey’s and input into Excel• Uniforms; liaise with suppliers, attend to queries from staff, organise fittings for staff.• Coordinate annual staff service awards, probationary period schedule, manage end of Financial Year dinners.• Draw up letters; change of hours, resignations etc.

    • Hospitals and Health Care
    • 100 - 200 Employee
    • Office Manager
      • Dec 2006 - Apr 2007

      • Maintain adequate employee documentation• Overseeing of three staff members including receptionists• Coordinating of rosters for staff members• Dealing with patients, including making appointments and answering telephones.• Generating and billing accounts, banking at the end of the day.• Communicating with difficult patients, including those with no English skills.

    • Medical Receptionist
      • Dec 2005 - Dec 2006

      • Travel to all North of the River locations and cover reception relief full time• Answering switchboard, booking appointments for patients and dealing with patient enquiries• Collating of radiology reports with films and organising courier services• Generating, billing accounts and receipting payments• General administration help for the Radiology staff

    • Receptionist
      • Jul 2005 - Nov 2005

      • Management of the reception area and took on various administration tasks. • Taking customer orders for delivery the next day while entering these orders into the computer system. • Handling of all incoming calls, following up of debtor accounts. • During my time at Westoz I was able to attend two courses on Microsoft Publisher and Advanced Microsoft Word XP and learnt how to use the features of each package. • Management of the reception area and took on various administration tasks. • Taking customer orders for delivery the next day while entering these orders into the computer system. • Handling of all incoming calls, following up of debtor accounts. • During my time at Westoz I was able to attend two courses on Microsoft Publisher and Advanced Microsoft Word XP and learnt how to use the features of each package.

    • Australia
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Medical Receptionist
      • Jan 2004 - Jul 2005

      • Answering phone calls and making appointments for patients. • Arriving patients on the computer system (Comrad) and also answering any queries they may have regarding billing, procedure etc. • Occasional relief to type medical reports as well as assisting the Radiologists with any situations they needed help with. • Answering phone calls and making appointments for patients. • Arriving patients on the computer system (Comrad) and also answering any queries they may have regarding billing, procedure etc. • Occasional relief to type medical reports as well as assisting the Radiologists with any situations they needed help with.

Education

  • Life Coaching Institute of Australia
    Certificate IV, Life Coaching
    -

Community

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