Experience

WorkSafe Victoria

• Australia
• Government Administration
• 700 & Above Employee

• Commercial Administrator

  • Apr 2017 - Present

  Equipment purchasing Equipment purchasing



Transport Accident Commission (TAC)

• Australia
• Government Relations Services
• 700 & Above Employee

• Claims Support Administration

  • Mar 2017 - Apr 2017



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Assistant Case Manager

  • Oct 2010 - Jun 2016

  • Assisted three teams across two locations with administration tasks, including arranging weekly compensation payments; processing child support deductions, activity/circumstance observations, assessments of daily living, following up treating health practitioner reports and arranging travel arrangements as required for injured workers • Communicated with injured workers in order to schedule independent medical examinations that fit in to their requested time and location, taking into account their injury and socioeconomic circumstances • Scheduled independent medical examinations within Worksafe timeframes and organized, collated and prepared the information required to be sent to the independent medical examiner. • Managed team meeting minutes, distributing them to the related parties • Supported changes within the team as required, including a secondment to take on the role of Long Tail Case Manager. • Assisted advanced and front end claims teams with administration tasks. • Followed up treating health practitioner reports • Advised of treatment approvals through verbal and/or written communication. • Generated payment recovery notices and rectified payment issues. • Worked as part of a central administration phone system which includes first call resolution and where necessary triaging calls to case managers and/or senior Management • Managed office rosters and general office administration.



Department of Health & Human Services, Victoria

• Youth Justice

  • Jan 2009 - Sep 2009

  • Accompanied youth offenders to their court ordered community service placement. • Reported to case managers, and assisted in the development of client specific programs based on the needs of the individual youth offenders. • Maintain confidential documents and other information. • Accompanied youth offenders to their court ordered community service placement. • Reported to case managers, and assisted in the development of client specific programs based on the needs of the individual youth offenders. • Maintain confidential documents and other information.



Scope Victoria

• Australia
• Medical Practices

• Records Management

  • Jan 2009 - Sep 2009

  • Administration duties, personal assistance to management, formulation record keeping databases, filing, data entry within MS Office applications and the maintenance of confidential records. • Collaborated with clients to facilitate programs design to maximize their utilisation of computer resources and the creating of specific projects. • Provided support to people with disabilities as part of a day program. • Administration duties, personal assistance to management, formulation record keeping databases, filing, data entry within MS Office applications and the maintenance of confidential records. • Collaborated with clients to facilitate programs design to maximize their utilisation of computer resources and the creating of specific projects. • Provided support to people with disabilities as part of a day program.



Dick Smith Electronics

• Computers and Electronics Manufacturing
• 200 - 300 Employee

• Sales Assistant

  • Nov 2003 - Sep 2009

  • Duties encompassed processing stock orders, stocktaking, administration of invoicing and related data entry, extensive product training and liaising with customers and management. • Demonstrated Teamwork by cooperating with other staff to problem solve and achieve targets, whilst collaborating to create a positive environment of peer support, communication and productivity. • Provided advice to customers including knowledge of computers, electrical equipment and music. • Experienced in operating photographic laboratory equipment, including maintaining this equipment and processing customer orders. • Merchandising techniques to maximize sales.