Emma Eldridge
Customer Success Manager at Locable- Claim this Profile
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Bio
Kevin Haslam
Emma and I worked together as partners in servicing clients through its content and publisher concierge programs. Emma was chiefly responsible for maintaining the customer relationship, having an understanding of customer wants and needs, and communicating those to me so that I could write their content on a monthly basis. Emma maintained and enforced my deadlines and provided me assignments and content ideas. I was deeply impressed with Emma's organization, as well as her communication skills. As someone who has managed Customer Success Managers in my own full-time career, these are two extremely important qualities for a top-tier Customer Success Manager. Emma embodied these and many other desirable traits, including but not limited to flexibility and adaptability, ability to take on high volumes of work, understanding technology on a deeper level, and solutions-based thinking in project-management-oriented tasks. I enjoyed my time working with Emma and would do so again if given the opportunity. Any employer would be extremely lucky to have her and I would vouch for Emma for the rest of her career.
Kevin Haslam
Emma and I worked together as partners in servicing clients through its content and publisher concierge programs. Emma was chiefly responsible for maintaining the customer relationship, having an understanding of customer wants and needs, and communicating those to me so that I could write their content on a monthly basis. Emma maintained and enforced my deadlines and provided me assignments and content ideas. I was deeply impressed with Emma's organization, as well as her communication skills. As someone who has managed Customer Success Managers in my own full-time career, these are two extremely important qualities for a top-tier Customer Success Manager. Emma embodied these and many other desirable traits, including but not limited to flexibility and adaptability, ability to take on high volumes of work, understanding technology on a deeper level, and solutions-based thinking in project-management-oriented tasks. I enjoyed my time working with Emma and would do so again if given the opportunity. Any employer would be extremely lucky to have her and I would vouch for Emma for the rest of her career.
Kevin Haslam
Emma and I worked together as partners in servicing clients through its content and publisher concierge programs. Emma was chiefly responsible for maintaining the customer relationship, having an understanding of customer wants and needs, and communicating those to me so that I could write their content on a monthly basis. Emma maintained and enforced my deadlines and provided me assignments and content ideas. I was deeply impressed with Emma's organization, as well as her communication skills. As someone who has managed Customer Success Managers in my own full-time career, these are two extremely important qualities for a top-tier Customer Success Manager. Emma embodied these and many other desirable traits, including but not limited to flexibility and adaptability, ability to take on high volumes of work, understanding technology on a deeper level, and solutions-based thinking in project-management-oriented tasks. I enjoyed my time working with Emma and would do so again if given the opportunity. Any employer would be extremely lucky to have her and I would vouch for Emma for the rest of her career.
Kevin Haslam
Emma and I worked together as partners in servicing clients through its content and publisher concierge programs. Emma was chiefly responsible for maintaining the customer relationship, having an understanding of customer wants and needs, and communicating those to me so that I could write their content on a monthly basis. Emma maintained and enforced my deadlines and provided me assignments and content ideas. I was deeply impressed with Emma's organization, as well as her communication skills. As someone who has managed Customer Success Managers in my own full-time career, these are two extremely important qualities for a top-tier Customer Success Manager. Emma embodied these and many other desirable traits, including but not limited to flexibility and adaptability, ability to take on high volumes of work, understanding technology on a deeper level, and solutions-based thinking in project-management-oriented tasks. I enjoyed my time working with Emma and would do so again if given the opportunity. Any employer would be extremely lucky to have her and I would vouch for Emma for the rest of her career.
Experience
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Locable
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Singapore
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Retail
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Customer Success Manager
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Oct 2019 - Present
Oversee direct customer-focused marketing and education, customer and community onboarding, customer retention, and referral management activities. Conduct getting-started calls with customers, manage the tasks to get their accounts' setup and live, work with the product team to add and refine features, and provide and manage customer support requests. I make it easier for Locable to keep the customers they have and help customers engage other local businesses and nonprofits, both as paid customers and as part of our Local Connections™ tools which help them improve their ability to support each other. Responsible for researching, planning, and implementing various customer success initiatives, for managing the fulfillment team, and ensuring all customer-related activities are completed in a timely manner. Show less
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Community Manager
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May 2018 - Present
Working with a great local start up company as a marketing assistant for both the local and publisher aspects of their business. Responsibilities include (but not limited to): - Client on-boarding and project management - Assistance setting up websites and acting as the client liaison - Driver for the Content Concierge service responsible for the associated blogging and social media sharing of content - Assistance building Marketing Plans - Assistance building out the Local Connections for civic organizations like Main Streets and Chambers of Commerce with community outreach to activate their members Show less
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FreeFall Stage
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United States
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Performing Arts
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Manager
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Jan 2010 - Present
Currently operates as FreeFall’s Publicity/Marketing Director, Web Master, and Social Media Specialist. In addition, I oversee all customer service relations, which includes managing the “house” during productions, as well as cast member relations and stage manager training.In addition, I am currently in the midst of completing a business plan to submit to private investors for the company I currently work for, FreeFall Stage, a nonprofit theatrical production company in the Greater Sacramento area. Show less
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Director
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Oct 2010 - Present
She has directed a number of productions at FreeFall Stage. Most notable is that of their touring production of the anti-human trafficking drama "She Has a Name."
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Creator
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Apr 2016 - Present
In late April of 2016, I took the plunge and officially started my own Catering Company. We are currently in the process of solidifying the details while we continue to books jobs/events. "Much Ado About Catering - where every meal is a culinary performance for the senses." https://www.facebook.com/muchadoaboutcatering In late April of 2016, I took the plunge and officially started my own Catering Company. We are currently in the process of solidifying the details while we continue to books jobs/events. "Much Ado About Catering - where every meal is a culinary performance for the senses." https://www.facebook.com/muchadoaboutcatering
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Independent House Cleaner
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May 2004 - Present
Currently working as an independent house cleaner for private residences. Currently working as an independent house cleaner for private residences.
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Education
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2013 - 2015
California State University-Sacramento
Bachelor's degree, Business Administration and Management, General -
2010 - 2013
Folsom Lake College
Associate’s Degree, Communication and Media Studies -
2010 - 2013
Folsom Lake College
Associate’s Degree, Business Administration and Management, General
Community
